Network Technician Associate (Business Network Engineering)

Description

• Participate in the installation and ongoing maintenance of Midco and customer networks, and actively support various groups within Midco by helping to resolve escalated issues and problems.
• Test WAN protocols and connectivity.
• Develop layer 1 and 2 skills and configurations.
• Trunk and port channel configurations.
• Perform basic IOS upgrades (work group switches or small corporate routers).
• Possess proficiency in at least two of the following specialties: security, transport, routing, cable modem termination system (CMTS), traffic engineering, voice, video, wireless.
• Perform basic troubleshooting and diagnostics for hardware and software issues on LAN and WAN related services.
• Work independently on all Technician Entry level elements.
• Work with vendors to assist in design, installation, and troubleshooting.
• Oversee the development of system utilities and tools.
• Effectively assist in the implementation and documentation of LAN, WAN, and MAN networks.
• Participate in the network management and maintenance of routers, switches, optical shelves, etc, and provide assistance handling network outages and problems.
• Ensure that the Midco network is secure from outside attack or penetration.
• Provide effective problem solving support for a variety of Midco’s groups, including Customer Service, Engineering, NOC, etc. Report significant activity to the NOC and keep detailed statistics regarding these activities.
• Provide assistance with projects, including diagramming, reporting, documenting, time management, etc.
• Ensure viable disaster recovery and back up plans are in place for all systems.
• Provide effective “on call” support and be prepared to work other than regular business hours as necessary.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Must be able to travel when necessary.
• Maintain current, valid driver’s license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance and arrive to work on time as required by your position.

• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
• Adhere to and actively follow Midco policies and procedures.
• Perform other duties as assigned.

• Bachelor’s or Associate’s Degree in related industry or equivalent experience required.
• One to two years network experience required.
• CCNA equivalent in related industry or equivalent experience preferred.

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts. The Employee must be able to work in an outdoor environment year around in all weather conditions. The Employee is occasionally exposed to risk of electrical shock, radiation, and vibration.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more