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Essential Job Functions
· Identify client requirements, define scope of project and time-frames for completion, develop specifications and prepare necessary documentation
· Translate user requirements into Software Design Documents
· Perform data research and analysis to ensure client data accuracy
· Schedule client implementations
· Carry out product maintenance for new and existing products
· Manage client projects through the Software Development Cycle
· Collaborate with users and clients on usability and functionality enhancements
· Provide technical support to clients
· Advanced skills in Microsoft Excel
· Adept with mapping and system integration
· Coordinate with internal Ebix teams for purpose of integration or troubleshooting
· Become subject matter expert in given technical system
Job Requirements
· 4-year college degree preferred
· .>=1 year of work experience
· Methodical critical thinking, analytical, problem solving, and organization skills
· Excellent communication, both in-person and on the telephone, as well as in written correspondence
· Good interpersonal skills, and team play, relationship-driven attitude
· Must have strong aptitudes to learn new technical skills
· Proficiency in working with Microsoft Office (Word, Excel)
· Ability to work independently
· Hybrid schedule - in office/remote
· Proficiency in HTML, JavaScript and SQL desired
· Working knowledge of Windows client/server environments
· Technical Customer Service and Data Entry experience