Human Resources Advice Representative
What is the opportunity?
Enable our employees and people managers to execute Workday related tasks by providing timely, navigational support for information on HR policies, procedures and completion of tasks. Build trust and rapport with HR teams and Business colleagues by engaging or escalating any queries you receive that require additional expertise to be resolved.
What will you do?
- Investigates information to understand circumstances, problems and provide guidance on HR questions for our HR Platform Workday.
- Prioritize and manage incoming requests and multiple tasks to meet designated service levels while ensuring that assigned job responsibilities are met.
- Promote the self-service model and increase adoption of HR programs with employees by provide navigational support and educating people on where information can be found.
- Build trust and rapport with HR teams and Business colleagues by engaging or escalating any queries you receive that require additional expertise to be resolved.
- Assist your HR Advice colleagues from other regions by provide Workday support by email to other territories where RBC has presence, for example, Canada, APAC, the Caribbean and the United Kingdom.
- Proactively act as a critical link to continuous improvement and development of new process or programs with our Global HR team, Business Partners and Talent Strategy teams by provide your input and regional insight
What do you need to succeed?
Must-have
- Excellent communication skills (verbal and written)
- Microsoft Outlook, Excel and Word Skills
- Mindset of continuous learning, teaching others and ongoing process improvements
- Capability to prioritize and manage multiple tasks
- Strong customer service orientation with attention to detail and accuracy
Nice-to-have
- HR Experience
- Workday Experience
- ServiceNow or other case management software/ tools Experience
- SHRM -CP, or SHRM -SCP
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.