Network Engineer (REMOTE)
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
We are looking for network engineer with experience in a fast-paced, deadline-oriented support position handling inbound requests and tier 1/tier 2 networking and network security incidents. The ideal candidate will have experience with routing, switching, L7 firewalling, and application delivery using Cisco, Palo Alto, and F5 products and will have excellent communication, time management and problem-solving skills and demonstrate professionalism and tenacity in stressful situations. The successful individual will enjoy learning and be able to quickly gain mastery of new technologies.
Essential job functions included but are not limited to the following:
RESPONSIBILITIES:
- Manage inbound service requests and provide updates and solutions to requestors via ServiceNow in a manner that is consistent with any service level agreements
- Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and vendors to ensure timely and effective remedies.
- End-to-end problem demarcation and troubleshooting of service quality issues
- Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the core network equipment and facilities
- Comply with change control procedures to ensure satisfactory conclusion of change requests and minimizing downtime
- Work on a retained basis and support out of hours work that may be required to maintain or upgrade the core network and systems
- Perform installation and troubleshooting activities on a variety of network hardware and software
- Create and maintain accurate documentation for supported environments
- Protect company and customer data and report all violations to the appropriate team members
Knowledge, Skills and Abilities:
- Experience configuring/troubleshooting/maintaining Cisco routers (ASR/ISR) and switches (IOS/NX-OS)
- Experience configuring/troubleshooting/maintaining F5 BIG-IP products (LTM/GTM/ASM) Ability to analyze network traffic to resolve complex issues (wireshark))
- Create security policies consistent with stated security objectives to protect network environments using Palo Alto, CheckPoint, or Fortinet firewalls
- Experience supporting customer and employee remote access solutions (IPSEC/Global Protect)
- Experience being tasked outside their training, willing to take on and learn new technologies
- Experience interacting with vendors, onshore and offshore and MSPs
- Experience communicating at various levels including non-technical staff, leadership, management and external customers
- Experience with cloud or hybrid cloud environments, preference to AWS
Qualifications:
- BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
- 2 -3 year experience in network operations (5 -6 in lieu of degree)
- Cisco Certified Network Associate
- Experience with ticketing systems such as ServiceNow or Remedy
- Palo Alto, F5 and AWS certifications preferred
Additional Requirements and Details:
- Travel required up to 20% of the time. Willing to visit and help with data center activities like major network component upgrades, critical equipment installs or for emergency troubleshooting.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
*We are currently working remotely due to COVID19.