Technical Fleet Account Manager
Job Description:
ICF is seeking a Technical Fleet Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in Tempe, AZ. The Technical Fleet Account Manager will provide technical sales and services support, for commercial customers considering electrifying their light-, medium-, and heavy-duty fleet vehicles. The position will be home-based and will require local travel to meet with commercial and industrial customers in the Tempe area. The position will be responsible for working with end-users and dealers to explain the benefits of fleet electrification, working with fleet modeling tools to calculate financial and emission savings potential of conversions, presenting and discussing savings analysis, and supporting customers to move projects forward in various ways.
Technical experience with light, medium, and/or heavy-duty electric vehicles and/or electric vehicle charging equipment is required.
ICF’s Beneficial Electrification and EV programs support customers in their switch from fossil fuel to electric equipment. From light, medium, and heavy-duty vehicles to buildings and industrial equipment, stakeholders are evaluating their options to electrify and reduce emissions. ICF helps utilities and companies evaluate these opportunities and support delivering those financial and decarbonization benefits.
Preferred location(s): Within Salt River Project (SRP) service territory, (Phoenix, AZ Metro)
Responsibilities:
- Conduct calls and in-person meetings with commercial and industrial customers daily
- Educate customers on the benefits of fleet electrification and related technologies
- Calculate financial savings potential of conversion opportunities
- Log outreach and meeting activities in program CRM tool
- Discuss fleet electrification with customers to identify barriers customer specific barriers to electrification for each participating customer and identify support services to overcome those barriers
- Provide financial and business case analysis for deployment options that best fit the customer’s need (buy, lease, energy as a service)
- Act as a liaison between the utility distribution group and customer to evaluate new load and coordinate transformer upgrades, if required
- Support customer upgrade evaluation for customer side upgrade needs
- Internal and external (budgeting, procurement, board meetings) stakeholder support to answer questions with constituent groups
- Assist customer in identifying and submitting for available grant and funding opportunities that can support vehicle or infrastructure deployments
- Deliver technical training content and/or live training sessions to help customers familiarize staff with EVs and EV charging infrastructure, maintenance, and other aspects of fleet conversions
- Lead or support project research to support customer’s deployment needs with codes, zoning, parking, building or other project viability requirements
- Support customer in acquiring vendor bids for site development, vehicles and equipment, or other services as needed
- Attend client sponsored and industry events to engage customers and trade allies
- Ensure high customer satisfaction with the program
Basic Qualifications:
- 1+ years experience in delivering vehicle, fleet and/or EV charging solutions, or drafting/design of AutoCAD in the commercial and industrial sectors
- 1+ years experience using MS Office Applications (Word, PowerPoint, Outlook, Excel), and experience using a Customer Relationship Management (CRM) application
- Must possess a working vehicle, valid driver’s license, and excellent driving record
Preferred Qualification:
- Bachelor’s degree in Engineering, Construction Management, Business Management, or related trade experience such as electrician or draftsman
- Well-developed phone presence and high comfort level in initiating conversations
- Excellent written communications skills
- Self-motivated with the ability to work independently
- Strong organizational skills
- Detail-oriented
- Ability to prioritize and multi-task