Coordinator, Team Services
DEPARTMENT: Baseball Operations
REPORTS TO: Executive Director, Team Travel and Player Services
FLSA STATUS: Non-Exempt
Description:
Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.
The Coordinator, Team Services, will support the Baseball Operations Department in all facets of daily team travel and administration. The ideal candidate will be professional, highly organized, discreet and bilingual (Spanish speaking), with accounting and administrative experience as well as a working knowledge of Major League Baseball.
Primary Responsibilities:
- Manage daily ticket requests from players, coaches and staff including processing, tracking and fulfillment; work with box office to process and fulfill all outside ticket requests from vendors and other third-parties.
- Assist with all components of road trip planning including preparing hotel rooming lists, reviewing charter flight messages, assembling passenger manifests and seating charts and fulfillment of CBA-mandated per-diem distributions.
- Work with coaching staff to draft detailed travel itineraries; maintain database of travel contacts and information for posting on internal communications network.
- Keep track of confidential team roster moves and work with minor league staff to coordinate travel between affiliates. Arrange housing and transportation for call-ups.
- Manage team travel immigration files with passports and visas and update all necessary documents throughout the year. Serve as primary contact for players’ passport applications and renewals. Work with Baseball Operations staff to process paperwork for Canadian Visas, electronic travel authorizations and temporary resident permits.
- Review and process all incoming hotel, medical and transportation invoices to ensure accurate and timely payments. Administer payments of supplemental and moving allowances to players throughout the season. Handle reimbursement requests for medical/doctor visits, call-ups and other non-charter travel.
- Prepare bi-weekly department Concur and credit card expense reports and monthly ticketing and per diem reports; maintain daily ledger for all petty cash transactions.
- Serve as players’ family liaison, assisting with relocation, housing/hotel needs, transportation, car shipments and general concierge services.
- General office administration including phone calls, emails, filing and maintaining an organized workspace.
- Other duties as assigned.
Qualifications and Experience:
- Bachelor’s degree preferred.
- Experience in customer service preferred, and general knowledge of or experience in the travel industry a plus.
- Excellent computer skills, including proficiency in Microsoft Excel
- Strong written, verbal and interpersonal skills.
- Organized and detail-oriented, with the ability to problem solve, multi-task, handle and prioritize a heavy workload, and perform under pressure.
- Proven ability to maintain discretion and confidential and sensitive information.
- Flexible work schedule (including nights and weekends) and ability work in an outdoor stadium environment.
- Bilingual (Spanish) strongly preferred.
This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required of the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment.
The New York Yankees require a Covid-19 vaccination and booster as a condition of employment, subject to exception under applicable law.