Business Development Associate
Position Type
Full time
Location: Remote within United States
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$51,699.00-$82,718.00
Position Details:
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
- Identify and help to develop strategic relationships with partners or potential customers
- Conduct market research for existing and prospective clients
- Drive pipeline growth by following up and nurturing marketing campaigns and leads
- Coordinate appointments, meetings, and calls between customers and Client Business Executives and Sales Directors
- Assist in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting
- Leverage phone and email for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals or pipeline
- Complete an average of 80-100 calls daily
- Independently and collaboratively solve deal-level challenges to increase overall revenue and sales bookings
- Leverage insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business that drive further discussions with CSG
- Pre-qualify customers based on company’s business model, current strategic initiatives, and "CSG customer fit" guidelines
- Collaborate with Sales Directors, Marketing, Product, and Services to ensure consistent messaging to customers, and help them gather the voice of the customer information to continue to evolve our product and solution offerings
- Create meeting and stakeholder briefing packets for the Client Business Executives and Sales Directors to be used as preparation for customer meetings
- Assist with drafting sales prospecting plans, sales pitches, presentations, reference material, and other documents as required
- Facilitate a feedback loop with Marketing team to ensure customer and industry insights can be leveraged in campaigns
Education:
- Bachelor’s Degree in business/technical or related field
Experience:
- Experience in a sales, business development, account management, or customer service role
- Experience with Salesforce preferred, but not required
Knowledge, Skills and Abilities:
- Strategic Thinking: Systematically solves problems and hypothesizes possible customer pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex deal challenges
- Communication: Tailors communication to the customer’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills
- Interpersonal Influence: Uses rational and emotional drivers that would appeal to customers to comfortably drive initial conversations in his or her favor
- Networking: Identifies the right customer stakeholders and builds connections quickly to drive consensus for deals; works with a wide range of internal stakeholders for deal success
- Ownership: Goes out of their way to complete a job and has a relentless drive to achieve results; is independent and self-directed and takes initiative with minimal direction or supervision
- Workflow Management: Sets clear, realistic, and time-bound goals that align to business growth; breaks each objective into tasks and process steps that can be achieved with a realistic timeframe
- A self—starter attitude and ability to thrive in a fast-paced environment with changing priorities and deadlines
- Proven analytical ability to organize, interpret, and make recommendations regarding response direction
- Ability to use a personal computer with proficiency in Microsoft Office applications
- Ability to read, write, speak, and understand the English language in a business environment
Benefits:
CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view: https://online.flippingbook.com/view/854641217/ .
This role is eligible for a bonus opportunity.