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Retail Operations Intern

The Ideal Candidate

We are seeking an energetic, responsible, detail-oriented, and process-driven intern to join the Johnston & Murphy Retail Operations Team. In this position, you will learn about operational and communications support for J&M stores. You will be involved in making document updates, managing projects, as well as, assisting with internal communication and knowledge-based systems. You will gain exposure to different departments within the organization as part of assigned projects.
How You Will Make an Impact

  • Works alongside Training & Recruiting Manager on field recruiting needs and initiatives. 
  • Serves as a liaison between Field Management, Store Personnel and Corporate Partners.
  • Assist Store Communications by working with business partners in creating content, in weekly field memos, monthly newsletter, and posting to internal communications portal
  • Responds to inquiries, questions, and requests for support.
  • Coordinates field travel and tracks field expenses.
  • Create and maintain special business reports as needed.
  • Assists with planning and coordinating meetings and conferences ensuring all requirements are met and within budget.
  • Create surveys, distribute and present findings for various company happenings.
  • Identifies opportunities to improve resources and provides draft document content for management review.
  • Investigates issues and as appropriate provides feedback for review and improvement.
  • Proposes modifications to existing documents, scripts, and processes to improve services provided.
  • Complete tasks that assist with driving performance in the field.
  • Assist Ecommerce Team with special projects as needed.
  • Assist Customer Experience Team weekly on various projects.
Experience and Skills You'll Need to Have

  • Undergraduate rising Junior or Senior year of bachelor’s degree in Communications, Business or Marketing
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Ability to analyze information objectively and make a reasoned judgment based upon the evaluation of data, facts, observations and/or feedback.
  • Highly organized, able to shift priorities with a sense of urgency, have excellent attention to detail
  • A good listener with a strong desire to help others. Listens take notes and captures task requests and directions.
  • Must possess excellent written and verbal communication, interpersonal, and presentation skills.
  • Able to prioritize and provide timely resolution to issues and requests. Efficient, and detail oriented.
  • Self-motivated, takes prompt action to accomplish objectives and able to work independently and as a member of a team.

Duration of assignment is May - August and must be able to work 25 hours per week.

Please note, this is not a remote internship.