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Specialist, Prevention Outreach

Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.
*** This position will be based in Mentor with regular travel to our Ashtabula, Painesville, and Willoughby locations. ***
Reporting to the Manager, HIV Program the Specialist, Prevention Outreach is responsible for providing quality and comprehensive Prevention services (HIV, viral hepatitis, sexually transmitted infections (STIs), and other public health issues as needed, including testing, education, risk reduction, screening). The Outreach Specialist will collaborate across the agency and assist in the identification of new testing opportunities, while engaging priority populations. 
HOW YOU’LL SUCCEED ____________________________________________________________________
  • Provides client-centered prevention counseling, testing, and referral (CTR) for HIV, viral hepatitis, and sexually transmitted infections.
  • Assesses, identifies needs, and provides connection to services/care for clients and community members, including linkage to Pre-Exposure Prophylaxi (PrEP) and HIV care.
  • Provides PrEP education, linkage to PrEP navigation and care services, and provides adherence support for Signature Health patients currently prescribed PrEP.
  • Distributes condoms throughout agency and community.
  • Participates in outreach strategies in various environments (in healthcare settings, community, partner agencies, street-based, and community organizations.)
  • Provides Prevention education and training both within the agency and externally to other agencies, community organizations, and individuals in the community.
  • Provides services at community events and health fairs, including CTR services, education, and set-up/tear-down.
  • Complies with all program protocols, including those regarding confidentiality of patient information. 
  • Completes and reviews CTR paperwork, enters data into centralized database, and assists with submission of program reports as directed.  
  • Communicates with public health agencies as directed. 
  • Participates in evaluative and quality assurance activities.
  • Maintains professional accountability to the agency, funders, and clients served. 
  • Assists Program Manager in updating program plan and program goals.
  • Collaborates with care teams across Signature Health, including Ryan White and Infectious Disease services, Primary Care, Family Planning, behavioral health services, substance use and recovery services, and case management.
  • Comply with all agency policies and procedures.
  • Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
  • May be required to perform remote services as determined by Signature Health.
  • Adherence and completion of compliance training provided by Signature Health.
  • Responsible for and completes all productivity/documentation requirements.
  • Participate in all assigned staff meetings and staff development programs.
  • Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
  • Other duties as assigned.
KNOWLEDGE & EXPERIENCE ______________________________________________________________
  • High school diploma or equivalent required.
  • Associates Degree in Human Services or related field preferred.
  • Experience working with HIV, LGBTQ+ communities, and/or substance use disorder, including CTR certification, CDCA, etc., is preferred.
  • Must have knowledge, awareness, sensitivity, comfort, and competence regarding implicit bias, cultural competence and humility, health disparities, LGBTQ+ communities, people of color, substance use disorders, sexual health, and trauma informed care.
  • Ability to work in environment that promotes compassion, service, and social justice.
  • Ability to compassionately have difficult conversations and de-escalate situations with clients.
  • Effectively communicates both verbally and in writing.
COMPETENCIES __________________________________________________________________________
  • Communication
  • Customer Service
  • Multi-tasking
  • Problem Solving
  • Time Management
WORKING CONDITIONS ___________________________________________________________________
  • Work is normally performed in a typical interior/office/clinical work environment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Requires periods of sitting, standing, telephone, and computer work.
  • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
  • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
  • Sufficient dexterity to operate a PC and other office equipment.
ADDITIONAL INFORMATION ______________________________________________________________
  • FLSA Status: Non-Exempt
  • Internal Job Code: 4111
  • Revenue Status: Revenue Generating
  • Last Revision Date: 3/8/2021
This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate.  Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be review by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved.