Ecommerce Fulfillment Analyst
*This position can be based out of White Plains, NY or Pennsauken, NJ. Only candidates based within commutable distance to either of these locations will be considered.*
Job Summary:
This position will be an integral member of the eCommerce Operations team responsible for executing the daily operations of dropship supply chain. This position will manage the inventory and dropship order life cycle, partnering with internal stakeholders, retailers and the 3PL network partners to ensure order and fulfillment KPI’s are met through timely processing of dropship orders.
Responsibilities:
· Responsible for supporting the eCommerce business and work directly with customers on supply chain issue resolution. Develop and maintain dropship fulfillment SOPs for our fulfillment centers. Ability to understand and troubleshoot order life cycle issues. Manage on-time delivery of all Ecommerce Orders and order data flows from retailer to OMS/ERP to 3PL systems
· Analyze inventory levels and product demand to determine reorder levels which will ensure product availability and minimize inventory costs. Work with both Sodastream and 3PL IT to make sure orders are closed, ASNs are sent, and tracking numbers are available. Performs daily validation between ERP & 3PL ERP system.
· Responsible for order processing and validation of product attributes(sourcing, quantity, product codes, etc.). Publish weekly reports and drive improvements to minimize fines, deductions, and Out of Stocks. Drive process changes to minimize EDI failures.
· Track and analyze retailer non-compliance charges, develop and maintain audit process to eliminate errors and charges related to late/missing ASN’s, missed routings, cancel dates etc. Seek corrective action or resolution.
· Creatively identify opportunities for technology to enable increased service levels and automation
· Ensure 3PL Warehouse provides timely & accurate reports on shipping and inventory transactions. Prepares ongoing reports in Excel.
· Work with customer sales teams to setup new dropship customers and ensure timely activation of new items with each eCommerce dropship network.
· Participate in quarterly physical inventories – oversee process with internal stakeholders and 3PLs including enter counts into ERP system and performing root cause analysis. Lead regular cycle counts with 3PL partners.