Wellness Assistant/Coordinator
A paid internship offers students a way to gain relevant knowledge and the skills required to succeed in a specific career field while earning income and fulfilling graduate requirements. Celsius offers a solid orientation, training, supervision, regular feedback and a manageable work schedule.
As a representative of Celsius, you must enjoy meeting, interacting, and helping people. You are expected to be knowledgeable about all of our services, demonstrate an enthusiastic and positive attitude, have excellent communication, and present yourself in a professional manner at all times. Additional detail is provided upon hiring to ensure that all employees have the appropriate knowledge, skills, & abilities for the position.
Customer Service
● Must have a complete understanding of all services offered (general cryotherapy, infrared sauna, compression, and T-shock) at Celsius.
● Be able to communicate accurate and detailed descriptions of services, memberships/packages, features, costs, benefits/possible risks of each of our services
● Must enjoy meeting and interacting with people and demonstrate an enthusiastic and positive attitude
● Responds immediately to member requests, inquiries, and concerns
● Conduct telephone inquiries/follow up calls/customer care calls
● Ensure that all rooms and common areas are clean and stocked for flow of in-coming and out-going guests
Sales
● Ability to interact with new guests, educate them on our services, and close sales
● Follow up and follow through activities with all prospective clients
● Proper on-boarding all Celsius clients through the use of Client Intake Forms and Membership Agreements
● Establish and maintain an effective referral program
● Actively promote the Center, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available
Operations
● Properly open and close each shift per Standard Operating Procedures
● Process accurate cash and credit card transactions
● Maintain accurate records using established Celsius cryotherapy sales systems
● Maintains a working knowledge of the Company's property, as well as special events on and near property
● Responsible for attending and participating in all relative Celsius Cryotherapy training programs
● Actively participates in community events/outreach programs
● Maintain a clean, safe, fully stocked, and well-organized work area
● Attends to daily maintenance and operations
● Ability to work without constant direct supervision
● Communicate to management any and all occurrences involving guests in the Center that require attention
● Communication with team members and sharing input (we value your opinion and ideas!)
*Celsius Cryotherapy will train qualified candidates on all Cryotherapy equipment and treatment protocols.