IMS Tickets Event Staff, 2022 Event Season
POSITION TITLE: Tickets Event Staff
DEPARTMENT: Tickets
REPORTS TO: Manager, Ticket Operations
POSITION LOCATION: Indianapolis
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Seasonal (Temporary)
DURATION: May 27th and May 29th, 2022
COMPANY SUMMARY:
The Indianapolis Motor Speedway, a subsidiary of Penske Entertainment Corp., is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. However, we are also about people. A talented staff with diverse skills that are used to the fullest to stage the world's great motor racing events. Employees at IMS are challenged daily to excel in an environment where the pace matches the speed of the machines that race at our famous facility. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course.
POSITION SUMMARY:
The Tickets Event Staff role is to provide support to the ticket department activities for our events. The primary responsibility for this role will be to assist guests on Miller Lite Carb Day (Friday, May 27) and Indianapolis 500 presented by Gainbridge race day (Sunday, May 29) with processing orders, fulfilling orders and general customer service needs.
SPECIFIC DUTIES:
Customer Service
- Provide all guests a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
- Communicate effectively with guests to establish their needs efficiently and provide accurate sales and information.
- Provide exceptional customer service to all internal and external clients.
Ticket Sales and Service
- Aid guests with the purchase and distribution of tickets, parking and any applicable add-ons.
- Handle cash responsibly and accurately, with the ability to balance monies by batch to submit to Financial Analyst.
- Problem-solve by effectively communicating with guests to locate and deliver will-call/guest tickets.
- Accurately operate IMS computer ticket system (SCORE) to process sales.
- Operate and maintain remote ticket locations during event times as assigned.
Other
- Enthusiasm for and commitment to the company and its Vision, Mission and Values.
- Other responsibilities as assigned by the Manager of Ticket Operations.
QUALIFICATIONS:
Supervisory Responsibilities
- This position does not have supervisory responsibilities.
Education
- Graduate with Bachelor’s degree or currently enrolled in an accredited college or university. Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform this position.
Skills/Experience
· Superior customer service skills and service-oriented philosophy.
· High level of integrity and ability to maintain confidentiality.
· Effective communication skills.
· Ability to work in a role that requires attention to detail.
Travel/Work Hours
- No travel.
- Must be able to work Friday, May 27 from 7 a.m. to 6 p.m. and Sunday, May 29 from 5 a.m. to 3 p.m.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Physical demands are light, consisting primarily of sitting, standing, and walking. Must be able to lift up to 50 pounds. Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood. Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in an office environment with other workers. Incumbent shall be exposed to those conditions normally encountered in a business office environment. Incumbent is faced with constant interruptions and must meet with others on a regular basis.
EQUAL OPPORTUNITY EMPLOYER:
Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.