Supervisor In Residence
About New Hope for Families
New Hope provides emergency shelter for children and the parents who come with them. In addition, we provide top-ranked preschool for shelter residents and the broader community.
Our Mission:
New Hope for Families helps families gain and maintain stable housing and provides nationally accredited early learning programming aimed at breaking the cycle of homelessness and poverty.
About the Roof
The Supervisor in Residence is a member of the Roof team. When a family with minor children faces a housing crisis, like sleeping outside or in a vehicle, The Roof team intervenes with emergency overnight shelter. Families bunk in a locked, private bedroom and share the kitchen, laundry and common spaces with other residents. We provide housing-focused case management designed to help families reconnect to affordable housing as quickly as possible. More than 80% of our families do, and it only takes an average of 90 days. We can shelter 12 families at a time, but also divert many more to other safe situations where they can access a new lease.
About The Job
We are searching for a positive, enthusiastic applicant who thrives on a team and around other people. The best candidate enjoys planning events, is delighted by children, and has an empathetic disposition toward people in crisis. The Site Supervisor in Residence performs two critical roles at the Roof. First, they help plan and implement our family programming like after school tutoring, holiday events, and more. Second, they serve as a cool-headed, responsive presence on site in case of emergencies.
Family Programming
New Hope will provide 20 paid hours of work activities each week centered around family programming. Families stay in shelter for several months at a time and we want to create positive, enriching experiences for them to look back on. Therefore, the Supervisor in Residence will plan and coordinate volunteer-staffed programming like after school tutoring, holiday events, financial coaching, birthday celebrations and more! Most family programming and supervision occurs after school between 4PM and 8PM.
Site Supervision
New Hope will provide a 1-bedroom apartment on site in exchange for this person being home between 10PM and 8AM, 5 nights per week. Another staff member provides evening supervision for the other nights. We merely expect the Supervisor in Residence to respond to emergencies by calling first responders and then a staff member on-call to handle an emergency situation. In addition, the Supervisor in Residence will be available for minor incidents like lockouts or other issues families might have while they get adjusted to life in the shelter. We do not require the Supervisor in Residence to be awake or make rounds, but to be present on-site in case of emergency.
Job Activities:
- In coordination with the Roof and Nest teams, plans family programming events with an eye toward invitation and inclusivity for all New Hope clients.* (* denotes possible remote work activities)
- In coordination with roof team, plans events like cookouts and parties for families to mark special occasions or simply to build community and morale.*
- Tracks birthdays and plans cards/celebrations within the resident pods*
- Tracks move-outs and plans move-out acknowledgements and celebrations*
- Builds relationships with volunteers and empowers them to implement family programming.
- In partnership with Roof team, supervises after school program volunteers as needed
- In partnership with Roof team, supervises volunteers as they conduct educational events or seminars like financial coaching or renting 101 classes
- In coordination with Roof team, responds to in-kind donations and helps distribute them to families
- Is present on site from 10PM-8AM, 5 nights per week for minor incidents like lockouts or to call first responders and on-call staff in case of emergencies.
Required Qualifications
-High School Diploma
-Can Move into our on-site apartment
Preferred Qualifications
-The best candidate has or can gain KNOWLEDGE of: The essential needs of families with children like diapers, basic clothing sizes, ordinary bedtimes; child-friendly activities and events, local resources like transportation and thrift stores
-The best candidate has or can gain these SKILLS: Microsoft office suite use, use of Gmail, spreadsheet management, creating posters in Canva, strong ability to communicate
-The best candidate has or can quickly develop these ABILITIES: Hospitable disposition that makes people feel welcome and appreciated; tracking and scheduling events with accuracy; communicating easily and often via text message, email, and in person
-The best candidate as these Other Characteristics: Can dedicate the evening hours to site supervision 5 nights per week, is kind and open to people in crisis, can solve problems with creativity and proactivity, can persist through to the end of tasks, can often find productive activities during work hours without direction, works well with a team
This is a part time, non-exempt position
-Competitive wage commensurate with experience and training
-Paid Holidays
-PTO and Sick Days
-Professional Development Opportunities