Bilingual Intake Coordinator, Team 872 (Remote)
Bilingual Intake Coordinator, Team 872 (Remote)
EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.
COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
BENEFITS STATEMENT: All full-time, benefits eligible employees will be eligible for MHCD’s benefits plan. For a full description of benefit offerings, please visit: https://mhcd.org/workplace-of-choice/.
SALARY RANGE:
CMI (Bachelor's) - $24.04/hr
CMII (Master's) - $26.04/hr
Bilingual English/Spanish differential - $2.50/hr
HOURS: Monday - Friday; 8am to 5pm
Position summary: Serve at the V-WIC entry point. Answer digital calls through an on-line platform. Screen calls for eligibility for services, complete brief intake assessments and gather demographic information, link participants to program clinicians or peers for follow-up care and provide referrals. Bilingual English/Spanish proficiency required.
ESSENTIAL JOB FUNCTIONS:
- Answer digital phone calls from the community through an on-line platform.
- Look up consumer information on multiple computer platforms.
- Link program participants to clinicians or peers for follow-up services.
- Understand insurance coverage for Behavioral Health including looking up information in a state database.
- Refer consumers to other mental health providers or resources in the community as appropriate.
- Coordinate scheduling appointments with team members.
- Virtual screening and timely documentation of the screening in the medical record or through other digital platforms.
EDUCATION/EXPERIENCE REQUIREMENTS:
Bachelor’s degree in psychology, social work, or other related human services degree and one year experience working in screening/assessment in behavioral health or a related field. Bilingual English/Spanish proficiency required.
SKILLS AND COMPETENCIES:
- Great customer service.
- A calm and assuring voice over a digital platform.
- Knowledge or ability to learn and practice trauma informed principles and practice.
- Knowledge of community resources.
- Ability to assess crisis situations virtually and intervene appropriately.
- Excellent written and verbal communication skills with experience in clinical documentation in an electronic health record.
- Proficiency with a variety of software applications including but not limited to: Microsoft Word, Excel, Teams, Outlook, Skype, Avatar, Power App Meal Check-in. Intermediate understanding of computer language and functionality.
- Ability to work with many disruptions and multitask.
- Bilingual Spanish required.
SUPERVISORY RESPONSIBILITIES: None.
TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 50 lbs.
MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.
WORKING CONDITIONS: This is a remote position. May require occasional evenings or weekends.
COVID-19 VACCINATION NOTICE: Covid19 vaccination or an approved medical or religious exemption is required for employment with the Mental Health Center of Denver. Applicants who are not vaccinated at the time of offer acceptance can ask for instructions on where to go to obtain vaccination or on how to request an exemption. Newly hired employees must be fully vaccinated (that is, at least two weeks past their final does of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious exemption, on or before their start date.