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Student Services Front Desk Assistant

General purpose: To monitor front desk area and assist with office assignments

Essential Duties and Responsibilities:
·        Monitor front desk area: greet visitors, answer telephone, respond to email
·        Data entry of prospect information
·        Compile packets for prospect students
·        Maintain marketing material inventory including degree maps
·        Prepare outgoing mail; sort and distribute incoming mail; bulk mailings
·        Maintain information on bulletin boards
·        Other duties as assigned by Supervisor

Desired minimum qualifications
Education and Experience: Graduation from high school or GED equivalent

Necessary Knowledge, skills, and abilities:
Working knowledge of computers
Ability to effectively meet and communicate with the public via person or phone
Required/preferred qualifications:
High school diploma or GED equivalent


SKILLS/EXPERIENCE GAINED IN THIS ROLE
(related toward student’s career/academic progress or major, and Profiles of Learning for Undergraduate Success)
·    Communicator – Student will gain skills in communication by responding to all e-mails on a daily basis. Student will enhance skills by interaction with public: Students, staff, faculty and general public, by phone and in person.
.     Problem Solver– Student will work independently to field questions and concerns from walk-in visitors or via phone. Student will address visitor needs by providing resources and referrals as needed.
·    Innovator– Student will apply knowledge they have of school resources as a student and from our training to assist visitors and to do assigned tasks. Student will take on special projects as assigned, which relate to coursework currently being pursued.