Community Assistant
Pierce Education Properties, a dynamic premier Student Housing Management Company, is an established leader in the national management of luxurious student housing apartment communities corporately based in San Diego, California. We are seeking talented, motivated, and growth-minded individuals dedicated to represent our team at The Avenue on College is seeking a Community Assistant for student housing located in Bloomington, In.
Job Summary
The Community Assistant is the face of the property, and should be a motivated, growth-minded representation of company values. They will be available to assist any department in their various, eclectic needs, and be open and willing to participate in maintenance, operational, leasing, and/or marketing trainings and tasks to become a well-rounded representative of their community.
Essential Duties and Responsibilities
- Serve as a role model for responsible behavior and personal integrity to our residents.
- Help establish community norms and ground rules to ensure open and honest communication and responsible student conduct.
- Attend weekly staff meetings and contribute to the work of the staff.
- Know each of your residents personally, and be interested and active in their wellbeing.
- Constantly work to enhance professional skills.
- Attend and participate in all in-service training programs, staff meetings and activities, which occur throughout the year.
- Work an average of 15-25 hours per week, and be available for additional tasks as needed outside of scheduled hours.
- Community Assistants are on call 24-hours a day. You may be asked to help out during a time you were not assigned duty, in cases of emergencies and special events.
- Communicate threatening circumstances that could endanger residents or staff when made aware, even if asked not to share (‘duty to report’).
- During times of staff selection, all staff may take an active role in interviewing applicants as determined by the selection committee.
- Actively attend retreats and development activities each semester, both with the company as well as local or student organizations.
- Community Assistants must be willing to assist with in maintenance, operational, leasing, and/or marketing trainings and tasks as needed by the property, and may be required to complete different tasks each day.
- Submit maintenance requests to maintenance staff in a clear and timely manner.
- Know and educate residents about the emergency response protocols and procedures. Assume a leadership role in crises.
- Complete other tasks as assigned by staff.
- Know and educate residents about Property policies, procedures, regulations, and community standards.
- Submit documentation of policy violations in a timely fashion as required.
- In all cases keep the Executive Director (ED) informed of behavioral problems and actions taken. Ex. (Suicidal students, sexual assault, eating disorders, etc.)
- Be a law abiding citizen and an example to your fellow staff and residents. Failure to do this may result in termination.
- Other duties as assigned.
Education and Qualification Requirements
- Progress towards a Bachelor’s Degree preferred
- Previous Customer Experience Preferred
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Preferred
Working Conditions and Physical Requirements
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures, rain, wind, and/or snow, depending on geographical location. Fast-paced environment requiring irregular and long hours. Exposure to odors/fumes, noise, and vibration. Must be in physical condition to sit for extended periods, bend, reach, climb stairs, and grasp. Must be able to work a flexible schedule that may include evenings, weekends and holidays.
Must be able to repetitively lift, push, pull & carry up to 15lbs, frequently up to 25 lbs and occasionally up to 75 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Competencies
Pierce Education Properties is looking for talented, driven, and ambitious individuals inspired to continually challenge and grow themselves as well as their colleagues and customers.
We value Customer Service; a strong dedication to the customer experience, attention and sensitivity when presented with difficult or emotional situations, and promptness and professionalism in all customer interactions.
We prize Interpersonal Skills; the ability to resolve problems/conflicts with ease and secure a positive, mutually beneficial outcome by listening attentively and maintaining a collected and professional persona.
We find Communication imperative to a successful team; clear, persuasive communication in any circumstance, clarity and promptness in oral and written response, and especially a dedication to proactive transmission of needs and important updates to colleagues and customers.
We insist upon strong Diversity and Inclusion; a clear and refined respect and sensitivity for cultural differences, welcoming acceptance of all customers and colleagues regardless of background, and strong dedication to a harassment-free environment at all times.
We encourage Growth; a desire and willingness to always be learning new skills, growing personally and professionally, and encouraging the same in colleagues and customers.
We require Ethics and Accountability in all things; dedication to your commitments and the organization’s best interest, ability and willingness to accept responsibility for mistakes, respectful treatment of all customers and colleagues, and consistency of work.
Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and provide reference and background checks.
Primary Location: Bloomington, In
Organization: Avenue On College
Job Level: Part-time
Department: Operations
Job Type: Part Time