Facilitator, Visitor Services
POSITION PURPOSE:
This position is crucial to the day-to-day functioning of the Indiana Historical Society; assuring timely, courteous and helpful service of the highest quality is afforded to all visitors at all times. As exhibitions evolve, there may be opportunities for incumbent to expand position to include acting should they choose.
ESSENTIAL FUNCTIONS:
1.Serve as a point of contact and reference within daily assigned exhibition space
2.Serve as a singer in the Cole Porter exhibit, accompanied by a player piano
3.Assist in maintaining cleanliness and functionality of assigned exhibition space
4.Act as a source of information for visitors, having knowledge of all current and upcoming exhibitions,events, programs, and services.
5.Ensure that visitors have the best possible experience by always demonstrating exceptional customerservice.
6.Assist with larger groups and school tours
ESSENTIAL KNOWLEDGE, SKILLS, & ABILITIES:
1.Ability to exercise excellent customer service and highly diverse public service skills.
2.Experience with and confidence in making public presentations.
3.Basic computer skills
4.Excellent verbal and oral communication skills and the ability to communicate diversely.
5.Must be available to work some weekends and some holidays.
PHYSICAL REQUIREMENTS: Standing – Ability to stand for prolonged periods of time (Incumbent must be able to meet physical requirements with or without reasonable accommodations. Reasonability of requested accommodation is to be determined by IHS on a case-by-case basis, in accordance with the ADA.) QUALIFICATIONS: MINIMUM: 1 year customer service Part-time This position is 20 to 29 hours/week. Pay is $12/hour. No group health or dental benefits are provided for this position. Other benefits include free parking, staff discounts in the Basile History Market and the Stardust Café, reciprocal benefits at other cultural institutions in Indianapolis, employee assistance program, and access to retirement and voluntary insurance plans.