Carrier Manager

JOB SUMMARY: The Carrier Manager is responsible for IM dray service and costs in a geographic territory. Aligned with Hub Planning territories, through daily communication the Carrier Manager will own and manage carrier relationships as it relates to their service execution (on-time performance), equipment management, event compliance, tender acceptance and communication. Carrier Managers will work hand and hand with Intermodal Planning Specialists on service recovery as well as Account Management to communicate any service delays. This role ensures that our customers service requirements are met by our dray carriers and any exceptions are identified and communicated proactively.

ESSENTIAL JOB FUNCTIONS:

• Build, manage and maintain relationships with assigned carriers to ensure daily execution of tendered freight
• Communicate Hub goals and initiatives with assigned carrier base to ensure alignment of service and communication requirements
• Understand customer and facility needs so that the Company adheres to a high standard of on-time drayage performance
• Trace pickups / deliveries while on the street and ensure proactive communication of any transit delays
• Manage carrier performance scorecards to drive improvements in areas such as on-time performance, communication, event timeliness, and tender acceptance.
• Initiate and manage carrier corrective action plans to address consistent carrier shortfalls
• Manage daily and weekly carrier capacity commitments and communicate available capacity for load recoveries and market opportunities for growth
• Proactive communication with Account Management and Intermodal Planning to eliminate controllable service exceptions and accessorial costs
• Own service recovery by proactively identifying loads in jeopardy using carriers alternate capacity solutions to ensure exceptional service to the customer
• Identify opportunities for appointment adjustments and coordinate with Network Optimization to maximize carrier utilization and on-time service
• Various other special projects and responsibilities as assigned

Qualifications 

• Bachelor’s degree is preferred but not required
• Two or more years of operations experience, in the truckload or intermodal segment, is preferred but not required
• Excellent oral and written communication skills, organizational skills and analytic ability
• Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
• Proficient with Outlook, MS office suite of programs
• Must be able to work with other internal and external groups to achieve personal and company goals
• Must be a self-starter and highly motivated individual
• Ability to operate effectively with minimal supervision

OTHER BENEFITS:

Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs: