IT Analyst Intern
TENTATIVE DATES:
May 18 - August 5, 2022
POSITION PURPOSE:
The purpose of this position is to assist with support for End User Technology Needs, User Administration, and New User Computer Deployment.
ESSENTIAL FUNCTIONS:
Key Accountabilities:
Support End User Technology Needs
- Respond to employee needs in person or via email, phone, Zoom, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, etc.
- Use helpdesk management system to manage customer support requests
User Administration
- Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.
- Assist with Sarbanes Oxley documentation gathering activities
- Maintain asset management system
New User Computer Deployment
- Responsible for executing PC setup and desktop image deployment for all new users following guides for accuracy
- Maintain and execute PC deployment imaging system
- Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.
- Install printer hardware and other drivers as needed
- Train users as needed
Other frequent duties:
- Provide recommendations on company computer desktop/laptop systems and hardware purchases
- Assist System/Network Administrators as needed in scaling network and turning up new branch office sites
- Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed
- Ability to handle difficult situations with clients and turn them into a win for the desktop support team
- Solve issues desk side and via remote desktop and in person
Perform other duties as assigned
JOB QUALIFICATIONS:
Education Required:
- Pursuing a bachelor’s degree –Information Technology or related degree
- Senior, Junior, or Sophomore status preferred
Experience Required:
- Desktop support experience, preferably in multi-location environment with windows operating systems
- Business environment experience, relevant courses, club participation and internship preferred
Skills Required:
- Strong verbal and written communication skills
- Advanced desktop support - client side or remote
- Build and deploy/setup client personal computers
- Ability to maintain desktop deployment methods or imaging software
- Install and configure host-based antivirus software
- Desktop – Windows 10 installation, support, patching, and troubleshooting
- Windows networking TCP/IP Configuration and troubleshooting
- Ability to modify system registry
- Advanced support of Office 2013, 2016, and 2019
- Troubleshoot network printers
- Thorough understanding of Active Directory - client side
- Demonstrated experience providing support with remote tools
- Install and troubleshoot 3rd party applications on the desktop
- Ability to install and update device drivers
Special skills or knowledge preferred:
- Network skills relating to Ethernet switch configuration
- Network skills relating to Firewall and VPN configuration
- VMware and Virtualization technologies
- Experience with backup systems and software
- PowerShell experience
- Ability to troubleshoot wireless network problems – client side