Customer Service Representative I
Provide a variety of services to customers over the telephone and/or in-person answering questions, providing information, collecting fees and payments, etc.
• Respond to calls from the public and/or Police Officers requesting information on impounded vehicles.
• Perform data entry into City, State and Federal computer software for impounded vehicles.
• May search City, State and Federal databases to establish ownership of vehicles, etc.
• Receive payment; complete release forms; prepare receipts for vehicles; and release vehicles, may have to help owner locate and retrieve vehicle.
• Make notification to owners and lien holders that impounded vehicles are subject to sale at auction if they fail to claim the vehicle.
• Answer calls reporting stolen vehicles and requesting tows.
• Assist in the verification of accuracy of the forms submitted by contract 'towers'.
• May assist in visual checks of conditions and contents of vehicles, assigning of space, etc.
• Prepare a variety of notification letters regarding impounded cars.
Minimum Qualifications: High School Diploma or equivalent
Minimum Experience: Two years of clerical experience, which has included computer experience and some customer service experience