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Customer Service Representative I

Provide a variety of services to customers over the telephone and/or in-person answering questions, providing information, collecting fees and payments, etc.

 Respond to calls from the public and/or Police Officers requesting information on impounded vehicles.
• Perform data entry into City, State and Federal computer software for impounded vehicles.
• May search City, State and Federal databases to establish ownership of vehicles, etc.
• Receive payment; complete release forms; prepare receipts for vehicles; and release vehicles, may have to help owner locate and retrieve vehicle.
 Make notification to owners and lien holders that impounded vehicles are subject to sale at auction if they fail to claim the vehicle.
• Answer calls reporting stolen vehicles and requesting tows.
• Assist in the verification of accuracy of the forms submitted by contract 'towers'.
• May assist in visual checks of conditions and contents of vehicles, assigning of space, etc.
• Prepare a variety of notification letters regarding impounded cars.

Minimum Qualifications: High School Diploma or equivalent

Minimum Experience: Two years of clerical experience, which has included computer experience and some customer service experience