Subrogation Representative
Subrogation Representative
Multiple Locations
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day.
We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Job Description
Trains to actively and aggressively pursue subrogation, loss refunds, and any other collections. Most assignments are routine subrogation files, primarily pursuing first-party collision reimbursement. This consists of collecting from named insureds, at-fault third parties, other insurance carriers, and any other debtor, in a timely and cost-effective manner. Trains to handle more complex files.
SPECIFIC ACTIVITIES:
- Trains to review and evaluate assigned claim files for subrogation or collection potential.
- Learns investigation routines for handling assignments
- Maintains an active diary, works each assigned file on a regular basis. Evaluate each file to
- determine collection/subrogation potential. Recommends action plan for each file. Closes cases when appropriate with supervisor approval
- Negotiates settlements with adverse parties and attorneys on a fair and equitable basis with all parties involved
- Monitors claim to ensure subrogation funds were received as agreed upon and/or properly
- processed and recorded in the claims system. Prepares payments for attorney fees, investigative expenses, skip traces, asset checks, and reimbursement of deductibles for Manager's review and approval. Processes payments in an accurate and timely manner
SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS:
- Bachelor’s Degree and customer service experience a plus
- Strong customer service skills
- Proficient typing/computer skills
- Excellent verbal and written communication skills
- Bilingual is a plus but not required
- Must have good computer skills and the ability to enter notes and produce letters and reports in a professional manner
- Above-average organizational and negotiation skills. Must be persistent, aggressive, and determined in collection efforts and have the ability to meet monthly collection goals
- Must have good written and verbal communication and math skills. Some positions may require specific bilingual skills
- Must have the ability to deal with conflict in a professional manner
- Must successfully complete Basic Claims Class in order to remain in position
- Must have a satisfactory credit record
SPECIAL DEMANDS OR WORKING CONDITIONS:
- Contacts will often be confrontational and challenging. Must have the ability to deal with irate or difficult individuals in an effective, tactful, professional manner in order to persuade people to repay the company
- Must work effectively amid constant interruptions and shifting priorities
- Long periods of telephone contact daily
- Must be willing/have the ability to work varying schedules including weekends and evenings (up to 8:00
- PM) based on company need. The schedule may change as the company needs to change
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.