Technical Support Intern (Summer 2022)
Job Overview
Are you a current student looking for a customer facing internship with strong communication skills who enjoys working with others? Are you excited by the prospect of an opportunity to provide a great customer experience while utilizing newly learned technical skills? You’ve come to the right place! We’re looking for an outgoing, enthusiastic, and creative problem-solver to join our Technical Support team as a Technical Support Intern for Summer 2022.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
As Technical Support Intern, you’ll assist the team that provides a service experience second to none while helping our customers eliminate any technical obstacles that might prevent them from accomplishing their goals with our software platform. On a typical day, you will be working on the following tasks:
- Collecting and tracking information
- Troubleshooting and resolving basic support problems
- Address and respond to customer concerns and issues in a timely manner and with a positive attitude
- Successfully interacting through phone and email with customers
- Learn iCIMS’ platform and ancillary products and provide accurate information about them to our customers.
Qualifications
- Working towards a Bachelors or Masters degree during the time of the internship (Summer 2022)
- GPA of 3.0 or above
- A strong interest in customer service and technology
- Good analytical and problem solving skills
- Strong communication & interpersonal skills
- Good knowledge of working with different browsers and other related web-based technologies
- The ability to learn and understand iCIMS products
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.