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Job Summary
Responsible for creating and delivering highly functional designs used in new products being developed, as well as iterating on existing designs across various platforms, to help deliver a consistent user experience across all channels. Supports user research studies, including surveys, in-depth interviews, remote and local research, moderated and unmoderated studies, field studies, focus groups, and concept/prototype testing. Works collaboratively with an interdisciplinary team to help drive design excellence through industry best practices and trends.
 
About UFCU
As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.
The UFCU Internship program focuses on our two strategic areas of education and employment by providing a quality and cohesive internship program that will decrease the time between graduation and gainful employment. Joining the UFCU Internship program allows you to gain hands on experience, while making a great impact on our organization. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.
 
Essential Functions
Design
  • Collaborate with the UX Design Team to test proposed design concepts and inform design direction through research and usability testing.
  • Deliver screen designs and information architecture that meet user needs and feature requirements for digital experiences.
  • Provide feedback on the visual language, design framework, and component library to help shape long-term design strategies and vision at UFCU.
 
Research
  • Support research efforts to help the design thinking process and communicate concepts which solve complex UX problems.
  • Observe user research strategies and methodologies to help the UX team better understand what would make a member’s experience more intuitive, accessible, and seamless.
  • Adhere to all company policies, procedures, and business ethics codes
  • Complete required regulatory training as assigned.
  • Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
 
Knowledge/Skills/Abilities
  • Familiar with designer tools including Adobe XD, Illustrator, Photoshop, InVision, Zeplin.
  • Basic understanding of the user-centered design process.
  • Excellent verbal and written communication skills with the ability to effectively communicate concepts clearly and convincingly to leadership.
 
Competencies
  • Adaptability
  • Building Member Loyalty
  • Building Partnerships
  • Communication
  • Emotional Intelligence
  • Focus on Results
 
Experience
Minimum Requirements
  • Currently enrolled as a full-time student with an accredited college or university
  • High School Diploma or equivalent
  • Familiarity with HTML, CSS, and mobile UI
Preferred Requirements
  • Currently seeking a Bachelor’s Degree in Human Computer Interaction, Design, Interaction Design, Computer Science, or related fields.
 
Things You Need to Know Before You Apply
Physical Demands
The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
  • Employee will make extensive use of the telephone or virtual communications platforms requiring the ability to effectively and accurately explain complex information.
 
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position is required to frequently work at UFCU Plaza in Austin, Texas.
  • May involve periodic stressful conditions.
  • May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
  • May occasionally move from one work location/branch to another.
  • Public contact position, requiring appropriate professional appearance.
  • Frequent computer use at a workstation up to two hours at a time.
  • The noise level in the work environment is usually quiet.