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IT internship - unpaid/onsite

Internship Summary: The IT intern will be responsible for a variety of projects and support work, which may include troubleshooting complex technical issues, administration of various infrastructure-level systems, and automation and efficiency improvements. Specific projects will be matched to a candidate’s interests and experience; sample projects include working alongside our engineering team to migrate the Agency server Infrastructure platform to the cloud via Microsoft Azure.

Selected candidates can expect:
  • Gaining real-life experience working in an IT business environment
  • Being given meaningful work assignments and challenging projects where others are relying on you to deliver results
  • Learning new relevant technologies
  • Working in a supportive, friendly work culture
  • Opportunities to share your opinion, ideas, and your learnings with IT business leaders and team members
  • Networking with full-time employees through various planned events and activities that will provide exposure to other facets of the Company outside of IT
  • Mentorship with seasoned IT, and business executives
  • Partnerships with other departments within the Company to gain a greater understanding of various roles in the Agency
Duties during Internship:         
  • Provide phone and email technical support for end-users to resolve any hardware or software issues
  • Set up desktop and laptops for users
  • Support and troubleshoot workstations, servers, and network-related issues
  • Perform systems administration for Office 365, Windows Servers, and workstations across multiple sites
  • Escalate client issues through the proper channels
  • Manage Tickets according to defined case impact and priority
  • Maintain client security standards and confidentiality of information
  • Document support issues and all resolution steps in a ticketing system
  • Update cases and communicate with clients as required until the issue is closed

Who we are looking for:
  • Ideal candidates will have a dedicated interest in both building technology and helping others use it effectively. They will successfully combine superb research and analytical skills to resolve unfamiliar problems and advance challenging work.
  • Applicants should have a basic knowledge of the Microsoft Windows enterprise environment and standard applications, and a demonstrated interest in improving process and technology. Familiarity with general systems administration, a Linux environment, and experience with Python, PowerShell, and/or other scripting languages is a plus.
  • Excellent interpersonal, communication and organizational skills are critical, as the role involves working with colleagues across a diverse set of backgrounds, experiences, and projects.
  • In keeping with our Agency’s culture and the ever-changing nature of our work, we are more interested in talent, curiosity, and motivation as demonstrated by an impressive history of achievement than we are in any skill or experience.
  • Currently pursuing or recently completed a bachelor’s degree or equivalent from an accredited university in Computer Information Systems or a related concentration
  • Experience providing excellent customer service and professionalism
  • Excellent written / verbal communication, problem-solving, and analytical skills
  • Strong judgment, issues management, and problem-solving techniques
  • Strong presentation, time management, and prioritization skills
  • Must be able to manage individual workload
  • Must be a strong team player
  • Must possess a strong sense of ownership with client relationships