Contact Representative (GS-5) Part-time

Interested persons may apply online through 12/17/2021 at: https://www.usajobs.gov/GetJob/ViewDetails/625677300

Provides detailed information to customers on all facets of travel pay and delivery of travel payments.

Researches relevant travel pay regulations, policies and procedures to answer telephone and written inquiries about current entitlement issues, allowable expenses, and documentation requirements.

Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

Develops applicable solutions to problems and ensures corrective actions are completed.

Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options or timeframes required to resolve an inquiry.

Must be a U.S Citizen or National

Registered for Selective Service (males born after 12-31-1959)Suitable for federal employment

This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

Pursuant to the Executive Order on Requiring COVID 19 Vaccination for Federal Employees, new DoD civilian employees will be required to be fully vaccinated against COVID 19 prior to entry on duty, subject to such exceptions as required by law.

More details regarding vaccine requirements can be found at https://www.saferfederalworkforce.gov/faq/vaccinations/. Selected candidates will receive further information during the job offer process.

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized Experience is defined as applying regulations, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey information to customers and other interested parties; explaining pay, billing and other types of financial procedures, conveying options and resolve problems within automated financial systems.

Examples of qualifying Specialized Experience include applying regulatory guidance to answer customer inquiries regarding payroll, entitlements, deductions, billing and invoices, answering financial inquiries from a diverse customer population, explaining financial policies and procedures to customers; navigating financial systems or databases to locate relevant customer account information.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.

If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

To apply or learn more about this job visit: https://www.usajobs.gov/GetJob/ViewDetails/625677300