Contact Tracer/Case Investigator

Job Highlights

• Position Title: Contact Tracer/Investigator
• Location: Midland Texas Health Department
• Position End Date: June 30, 2022
• Hourly Rate: $20 an hour plus benefits
• Overtime Hourly Rate: $30 an hour (as needed)

Qualifications:

• Ability to exhibit a professional, positive attitude and work ethic
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
• Excellent organizational, communication, and written documentation skills
• Ability to show empathy to distressed individuals
• Critical thinking and sound judgment required
• Ability to handle confidential information with discretion and professionalism
• Must display good judgment and comfort in making independent decisions, while understand limitations and elevating as needed in the absence of information
• Effectively manage multiple investigations and prioritize time effectively in a rapid pace environment
• Effectively interpret guidance and adapt Center for Disease Control and Prevention (CDC), Texas Health Department of State Health Services guidance to various settings
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Education and/or Experience:

• High school diploma or equivalent required. Education or work experience in health, health sciences, or public health preferred.

Responsibilities:

• Conduct case investigation for newly diagnosed patients and their contacts
• Communicate with contacts in a professional and empathetic manner
• Collect and record information on symptoms
• Provide contacts with approved information about Texas quarantine procedures, provide education and resources regarding safe self-isolation practices in the home setting, and if applicable, refer for texting
• Contact tracers will follow the script to inform contacts about the importance of quarantine and what to do if symptoms develop
• Conduct follow-up phone calls with cases to determine when self-isolation may be safely discontinued
• Conduct confidential employer notification if workplace risk was present
• Provide guidance to healthcare providers, community partners, and facilities
• Maintain disease investigation protocol and other tools or resources (e.g. forms, scripts)
• Maintain daily contact with supervisor
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Special Notes:

• This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by both the CDC Foundation and Midland Health Department, in order to best support the State of Texas in their public health programming.