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AIMS Help Desk Analyst

The Help Desk Analyst position is a part of the Administrative Information Management Services (AIMS) unit within the Division of Information Technology (DoIT). AIMS provides IT services to the administrative units on campus like HR, Facilities, University Health Services, and many more.

The Help Desk Analyst will provide a combination of help desk support (level 1 & 2) and computer support both remotely and on campus using our case management system (Cherwell) and our call center solution (Finesse). You will report to the AIMS Help Desk Manager.