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The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 59,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP is seeking a highly motivated individual to serve as a Research Assistant that will work as part of
our Licensing team in the Special Applications Unit. CSR will be actively involved in a wide range of public service initiatives in NYC. CSR will be performing research based to ensure that businesses applying for a range of sensitive license categories.
As a Research Assistant, the prospective candidate will be responsible for the following tasks:
• Under supervision, will conduct research by collecting information and data related to DCWP special categories;
• Prepare written reports and perform quantitative analysis and prepare reports to distribute to the Deputy Directors of Licensing and other members of the agency;
• Research internal database for potential fraud, while maintaining records of factual information collected;
• Conduct interviews with potential applicants and gather information to enter into DCWP database. Record, research and maintain records efficiently;
• Respond to, resolve and track customer email, telephone and walk-in inquiries through research using various internal and external outlets;
• Receives payments and fees associated to licensing applications;
• Provide high-volume customer service to licensing applicants;
• Keeps customers apprised of status and progress of all requests and inquiries;
• Attend seminars and/or meetings; and
• Follow all division and agency policies and procedures.
Preferred Skills
• Strong verbal, written, interpersonal, analytical, problem-solving, and time management skills.
• Highly proficient in Microsoft Office.
• Highly organized, detail-oriented, with a strong internal drive to perform that is capable of working independently as well as part of a team. Must be flexible in order to respond quickly and positively to shifting demands, and able to manage multiple priorities.
• Professional demeanor in adverse situations, and capable of de-escalating problematic encounters both in person and on the phone.
• Experience interacting with various levels of the public and with both public and private agencies to monitor and finalize the process for multiple applicants, as well as to educate and inform all inquiring parties on the process.
• Fluency in English as well as a 2nd language is a strong plus.
Job ID: 497491