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Operations Associate

EAB
 


At EAB, our mission is to make education smarter and our communities stronger. We harness the collective power of more than 2,100 schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  
 
The Role in Brief:

Operations Associate

The Operations Associate is responsible for supporting day-to-day operations in the adult learner recruitment division. The Associate will do this by focusing primarily on the administration and management of EAB’s project management system. The Associate will also support campaign operations through the identification and elimination of process inefficiencies within Workfront and throughout the adult learner recruitment division. This role serves as a great introduction to EAB for a process-oriented, highly organized, and motivated individual who wishes to further their career interests in higher education, marketing, or project management.

This role is based in Richmond, VA. This position is also advertised as the Business Process Associate (Junior).

Primary Responsibilities:
  • Administer Workfront system for the adult learner recruitment division
  • Create, enter, and maintain all Workfront templates for the adult learner recruitment division
  • Manage functionality requirements, new user administration, and ongoing interface updates
  • Troubleshoot routine tasks and know how/when to escalate concerns
  • Provide reporting, documentation, and project status notes to project managers
  • Create and maintain suite of system reports to support workflow among users
  • Help increase overall visibility of the status of work
  • Reporting on daily/weekly/monthly/yearly capacity management for the division
  • Support a culture of continuous process improvement in a direct marketing environment
  • Build and maintain technical documentation and instructional content
  • Partner with Risk and Resolution committee to update process to mitigate identified or potential risks
 
Basic Qualifications:

  • Bachelor’s degree or commensurate experience
  • Knowledge of project management processes, workflows, and terminology
  • Demonstrated planning and organizational skills with ability to manage competing priorities
  • Analytical thinker and detail oriented
  • Effective collaboration, teamwork, and communication skills
  • A passion for continuous process improvement and desire for professional learning and growth
  • Technically savvy and able to adapt to changing systems and processes
  • Proficient with Microsoft Office suite
 
Ideal Qualifications:

  • Experience or familiarity with project management system (Workfront, Salesforce PSA, Monday, Smartsheet, Oracle Netsuite, Capterra, Jira, Asana, etc)
  • Experience or familiarity with Microsoft Visio, Draw.io, or other process mapping tools
 
Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

  • Medical, dental, and vision insurance; dependents and domestic partners eligible
  • 401(k) retirement plan with company match
  • 20+ days of PTO annually, in addition to paid firm holidays
  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  • Paid parental leave for birthing and non-birthing parents
  • Phase Back to Work program for employees returning from parental leave
  • Infertility treatment coverage and adoption or surrogacy assistance
  • Wellness programs including gym discounts and incentives to promote healthy living
  • Dynamic growth opportunities with merit-based promotion philosophy
  • Benefits kick in day one, see the full details here.
 

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.