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Data Repair Analyst

General Summary of Position:
Responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues is a timely manner.
Duties and Responsibilities:
  • Remotely troubleshoot issues on problem calls from Granite customers and field technicians.
  • Professionally and accurately handle customer requests including technical and non-technical inquiries.
  • Answer routine questions regarding service installation, product features, outages and component-level problems
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
Required Qualifications:
  • 1-2 years in a technical support related role
  • Proven ability to prioritize with a sense of urgency
  • Proven problem-solving skills
  • Ability to Provide a high level of customer support to improve customer experience
  • Ability to use computer and software applications to input and retrieve information
  • Ability to work well independently and in a team environment
  • Must have the ability to be cleared for Secret Clearance P2, or currently hold secret clearance
Preferred Qualifications:
  • Understanding of broadband products and their uses
  • Telecommunications industry experience