Senior Coordinator, Tennis Programs
Purpose: To manage and oversee the NTC Tennis Programs office operation while providing outstanding service to tennis playing community
Responsibilities:
- Collaborate with the ITC Leadership team to create the annual register of Tennis Programs offered seasonally at the NTC.
- Create and manage the yearly tennis program calendar and ensure program registrations are live at least two months in advance of commencement. Update the NTC website for each enrollment period and ensure all related information (ie. pricing, dates, etc.) is accurate.
- Oversee programs office team by (i) creating weekly work schedules, (ii) coordinate payroll time and recording keeping, (iii) establish annual performance goals/evaluations, (iv) deliver training for all staff, and (v) onboard new employees.
- Collaborate with Sr. Business Manager on the organization and sale of tennis programs, court time rentals, tournaments, PACES, and events.
- Responsible for overseeing the maintenance and upkeep of the tennis program software system (currently Court Reserve) and collaborate with the Head Pro on the scheduling of FT and PT Pro staff. Ensure that staff scheduling adheres to USTA payroll policies regarding weekly hours.
- Create and maintain all program revenue dashboards and analysis capturing each session’s registration and revenue performance by class.
- Develop and oversee the NTC’s tennis promotional strategy including but not limited to, creation of flyers, social media, website postings, email communications, etc.
- Work with the Sr. Business Manager to ensure that all customer inquiries are addressed timely (ie. programs, student class assignments, school bookings, events, and tournaments).
- Work closely with the Front Desk Supervisor to create a cross functional team, blending the front desk and programs staff to create an optimal customer service experience.
- Assist with USTA NTC tournaments as assigned.
- Other duties as assigned.
Qualifications:
- Knowledge and understanding of the game of tennis
- Excellent customer service and organizational skills required.
- 2 years of experience leading and motivating teams of a least two or more individuals.
- Strong computer skills (MS Excel and Google docs).
- Bachelor’s Degree in Marketing is a plus
- Strong reconciliation skills and ability to resolve issues real-time
- Position is considered exempt.
- Must be able to provide proof of vaccination