You are viewing a preview of this job. Log in or register to view more details about this job.

DORA/Division of Professions and Occupations: Technician IV

This announcement has been extended. The new closing date is November 14, 2021. 
This announcement will be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment. 

The Prescription Drug Monitoring Program (PDMP) work unit is reflective of organizational changes made in an effort to ensure effectiveness, efficiency, and consistency in board and program processes and elegance in the contributions of DPO to the regulatory environment in our state. The PDMP work unit supports the Deputy Division Director of Legal Affairs and the Deputy Division Direction of Programs. This position focused on the Division’s risk-related legal obligations as it relates to the regulation and oversight of the PDMP (a powerful tool for prescribers and dispensers to help reduce prescription drug misuse, abuse, and diversion). The PDMP work unit helps prescribers and dispensers make informed decisions when considering prescribing or dispensing a controlled substance to a patient. The PDMP work unit ensures the integrity of the PDMP’s highly confidential data while enforcing statutory standards for reporting and accessing the database.

Position: SJA 9811/9812

This position assists with implementing the objectives of the PDMP work unit. This position's main goal is to assist start and maintain the RxCheck connection for integrations. The position plays a key role in capacity planning, troubleshooting, and providing technical support to the PDMP’s over 45,000 users. This position will assist with in-state and nonresident pharmacies who submit daily uploads into the PDMP, outside vendors who operate the PDMP, and the public regarding the PDMP, confidentiality requirements, and statutory reporting and access requirements. This position manages access to the program through user administration of the PMP AWARE web portal and through the RxCheck hub through integrated, Application Programming Interface (API) connections to the database. This position ensures pharmacies submit controlled substance prescription data to the program in accordance with statutory requirements and works closely with the state’s PDMP vendor to identify and implement system enhancements, as needed. The position serves as the technical expert for all matters related to PDMP integration, research using PDMP data, best practices, technology (i.e. PMP Aware, PMP Clearinghouse, PMP Gateway, RxCheck, Electronic Health Record Technology, Health Information Exchange Technology, Data Sharing and Exchange Hubs), and PDMP education and outreach.
Duties include, but are not limited to:
  • Ensuring that statutory requirements are met by all PDMP users and those required to use the PDMP;
  • Analyzing utilization data to assess, evaluate and resolve technical issues to ensure optimal system performance;
  • Working with other state PDMPs to expand and maintain inter-state data sharing through multiple inter-state hubs, including RxCheck, and reviews and makes recommendations to approve or deny requests for integrated access to the PDMP for both in-state and out-of-state healthcare organizations and pharmacies to the Pharmacy/PDMP Senior Program Director and Division senior management;
  • Generating and delivering unsolicited reports (also known as push notices or patient alerts) and prescriber scorecards to affected practitioners and pharmacies;
  • Analyzing program data and develops reports to assess various metrics of program success and effectiveness and to provide insights to the Pharmacy Senior Program Director and Division senior management;
  • Assisting in processing and managing PDMP Integration requests, specifically with the RxCheck Hub, that may come in from healthcare organizations, electronic health records, health information exchanges, and individual providers and pharmacies;
  • Assisting with review and monitoring system contracts with outside system vendors that service the PDMP and when issues arise, reports contractual violations or issues to the and PDMP Senior Program Director, the Division’s Fiscal, and Compliance Director;
  • Assisting the Pharmacy/PDMP Senior Program Director, PDMP Administrator and PDMP Program Analyst in promoting PDMP integration with other health information systems and to advance the Division’s and broader state government’s efforts to increase utilization of the PDMP by reducing technological constraints and barriers to access;
  • Assisting the Pharmacy/PDMP Senior Program Director, PDMP Administrator, PDMP Program Analyst, and the Division’s External Affairs team to develop and implement communication efforts (e.g. telephone town halls, email blasts, flyers and brochures, webinars, annual reports, and in-person meetings). The communication topics are statutory requirements, best practices, and RxCheck Integration for a variety of audiences including health care practitioners and healthcare organizations.

  • Four (4) years of professional* work experience performing technical support work, including all of the following:
  1. Using software applications and databases to provide support across multiple program areas, including troubleshooting user issues related to systems and processing system requests;
  2. Experience in the implementation, integration and/or management of databases, software, and systems;
  3. Developing analytical and query reports. 

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.

  • Graduation from an accredited college or university with a bachelor’s degree in business, business administration, computer science, computer information systems, public administration, or in a field of study directly related to the work assignment may be substituted for two (2) years of the required experience.

Preferred Qualifications:
  • Bachelor’s degree in business, business administration, computer science, computer information systems, public administration, or in a field of study directly related to the work assignment;
  • Experience writing structured, professional legislative reports that are clear and concise;
  • Experience with PDMP administration, and/or experience and knowledge of PDMP system architecture; 
  • Experience managing electronic health records; 
  • Experience with epidemiology and statistics; 
  • Experience managing the internal operating systems for a pharmacy; 
  • Experience implementing new technological and system-based initiatives;
  • Experience managing, tracking, organizing, analyzing, and reporting out on data and metrics, including current and ongoing trends, potential areas of risk, etc.; 
  • Experience educating customers/consumers, including providing them with accurate, thorough, and easily understandable information regarding their potential avenues for action and/or recourse;
  • Experience developing new processes and identifying new methods to streamline existing work processes for efficiency and accuracy.