Lost & Found Agent - Denver International Airport
City employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment. Refer to the COVID-19 Employee Vaccination Mandate Candidate Q&A for additional information.
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Denver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you.
Additionally, as a Lost & Found Agent you can expect to:
- Ability to multi-task frequently, managing multiple projects, with constant interruptions
- Provide excellent customer service to both internal and external customers
- Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public
- Communicate professionally through phone calls, in person, electronically, and written correspondence
- Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property
- Catalogues items in database and stores items appropriately
- Researches ownership of items to return to owners
- Verifies ownership of items before release and documents all steps in database system
- Processes shipping of items to owners
- Ability to drive city vehicles
- Requires some airfield driving
- Requires scheduling flexibility (Sunday-Saturday) and occasional required overtime
- Requires long periods of standing, as well as lifting, carrying, and transporting various items
The Lost & Found Agent must have strong customer service skills paired with the desire to work within a fast paced, high volume environment and a supportive team. This position requires driving and the ability to operate City vehicles and must be able to work a flexible schedule, and on-call between the hours of 7:30 a.m. to 7:30 p.m. Monday through Friday; and 7:30 a.m. to 6:00 p.m. Saturday and Sundays.
Our ideal candidate will also have the following skills and experience:
- Minimum of two years customer service experience in a fast paced environment
- Demonstrated ability to handle multiple tasks with constant interruptions
- Demonstrates excellent attention to detail
- Experience in cataloging, data entry, or warehousing
- Excellent team player
- Microsoft Office skills, at least at an intermediate level
- Excellent communication skills
- Experience providing customer service over the phone
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience: Two years experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
- Licensure & Certification: Requires a valid Driver's License at the time of application. Some positions may be required to obtain a Special Police Officer certification from the Executive Director of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work / Emergency Incidents: this position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required.