IT Analyst I - Technical Support
Summary Of Day To Day Responsibilities:
Special Project – Assisting the day to day; normal BAU
Provide stable operation and support of in-house computer network and infrastructure Provide routine technical advice and support to users and customers. Assist users having trouble in suing systems, product and services. Provide technical support including problem diagnosis, repairs and setup. Install and commission hardware/software systems, products services and upgrades.
- Administer AD applications
- Envision contractor doing the lighter tasks that they have
- May be in 1-2 tasks.
- Added/removing users
- Active Directory work
- Adding people into groups
- Great learning opportunity depending on how well the person does
- Ideally if someone stays on contract longer, manager will look to add more and teach more
- Team started mostly with temps, but most are FTE now.
- Not high turnover
- Not high stress type of job
- Relax, but busy type of environment
- Great step into the IT world
- Understand what user wants, then approach in right light
SUMMARY:
- Serve internal clients, provide prompt and thorough response to requests, regardless of channel of origin or mode of communication, and meet Service Level Agreements
Must Have Skills:
- Previous experience within access set-up required.
- Must be computer savvy and able to learn new systems quickly
- Must be comfortable with MS Excel, Outlook, Word
- Must be able to follow direction but ultimately work independently adhering to prescribed policies\guidelines
Nice To Have Skills:
- Previous experience within Help desk, Clerical, administrative experience with applications (HUGE ASSET)
Education\Experience:
- Associates in Computer Science preferred, will look at those individuals with a High school diploma and excellent keyboard skills
- 2 years customer service related experience required.
Must have:
- Active Directory
- Microsoft Office
Nice To Have
- Access Administration
- Mainframe
- Security and Audit procedures
Qualification Rating
Active Directory 1 years
Data Entry 2 years
MS Office Applications 2 years
Experience with systems with user access controls Yes
Knowledge of Mainframe technology 1 years
Knowledge of Security and Audit procedures and policies 1 years