Enrollment & Matching Specialist

·       Assess the eligibility, suitability, and match-ability of all applicants, including their ability to build and sustain a safe and healthy relationship;

·       Ensure a client centered approach from inquiry to match support;

·       Make matches that are most likely to result in strong and enduring relationships;

·       Ensure participant’s understanding and buy-in on agency policies and program expectations;

·       Begin the process of evaluating impact through collection of baseline data;

·       Ensure that appropriate pre-match training is provided to all participants; and

·       Effectively communicate with Mentoring Relationship Specialists the training and support needs of incoming matches.

·       Assess and provide for individual training needs, information, and support needs for each match participant to assure a positive youth and development experience for the child and successful and satisfying experience for the volunteer.

·       Ensure accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.

·       Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

·       Work with strategically identified external partners (ie. Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.

·       Staff recruitment booths/tables, match activities and agency events.

·       Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.

·       Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children. 

·       Be an ambassador for BBBSCI by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.

·       Attend required meetings and events as scheduled.

·       Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.

·       Represent BBBSCI in a professional manner at all times, providing courteous service to both internal and external constituents and presenting a positive image of BBBSCI.

·       Abide by BBBSCI policies and practices.

·       Complete other duties as assigned.