Customer Service Manager - Work Remote

Due to Covid restrictions, this is a remote position and this may continue once restrictions are lifted. Spoke Logistics is redefining Last-Mile Logistics and simultaneously experiencing unrivaled growth in the industry. Our customers include members of the Fortune 1000 and our superb reputation continually fuels our expansion into new and exciting market segments. We are looking for a talented candidate who is willing to work hard and learn the important aspects of this business.

Duties:

·       Order management

·       Data entry

·       Verify order details and pricing

·       Customer Service and Relationship Management

·       Call and communicate with customers on a scheduled basis

·       Assist in reporting

·       Operate and perform tasks in our transportation management software

·       Use Salesforce to maintain communication between company and clients

·       Assist in daily operations

·       Critically to think to come up with fast-paced solutions

·       Special projects

·       Other various tasks as needed

Needed skills:

·       Intermediate Excel and Microsoft office knowledge

·       CRM experience. Salesforce experience is a plus but not required.

·       Detail oriented

·       Ability to multi-task

·       Strong organization skills

·       Strong communicator

·       Ability to speak with customers, service providers, and others by phone and email

·       Willingness to learn, adapt, question, and perform various duties

Preferred experience:

·       4-year degree

·       Graduating this month or within the past two years

·       0-2 years of work experience

·       Internship or College jobs a plus but not required

·       Knowledge of transportation industry is a plus but not required

·       General business acumen