• 2 Weeks PTO within your first year of employment
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• In-State and Out-of-State Relocation Reimbursement

• New Hire Incentives up to $400 (for non-management)
• Team Member Referral Program (we pay you and your referral up to $600 each)
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms Provided Free of Charge for Most Positions
• 1 Free Hot Meal per Shift and Unlimited Coffee, Tea, Soft Drinks
• 80% - 100% Subsidized Bus Transportation Options 
• Free Covered Parking
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit and more)
• Hotel and Resort Discounts
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week

• Organize the food as per orders to ensure quality and accuracy.
• Ensure food is prepared and served in a timely manner.
• Verifies food orders.
• Communicates with Management and servers in regards to menu changes throughout service.
• Notifies servers of food pick up.
• Delivers food as required.
• Decrease expense through proper handling of product.
• Increase revenue through suggestive up-sell.
• Ensure set up to the expedition area at the beginning of every shift.
• Monitor and maintain cleanliness, sanitation and organization of assigned service area.
• Prepare trays for food servers with the correct plates to ensure delivery efficiency.
• Complete side duties as required including polishing silverware, line set-up and filling condiments.
• Performs other duties as assigned.
• Ability to access the needs of others and actions required for high performance order processing.
• Time management skills.
• Serve Safe Certification an asset.
• WHMDS training an asset.
• Knowledge of techniques for preparing and producing food for consumption including storage and handling techniques.
• Previous experience in a food environment in either front or back of the house.

Performance Expectations

• Knowledge of the Principles and Processes for providing excellent guest service.
• Ensures the guests order is accurate and the quality is consistent.
• Ensures the guest have a positive experience.
• Consistently demonstrate the proper sequence of service.
• Ability to comply with policy and procedure.
• Knowledge and skills to explain product and make suggestions for improvement.
• Ability to take action frequently, collaborate with Team members and develop new ideas.
• Learn and focus on the Eight Simple Principles for a Great Guest Experience and the MBH Chop House Fourteen Service Cycle and Key moments.
• Provide information and explain Players’ Club benefits, property amenities and marketing promotions as well as local attractions/activities to respond to guest inquiries accurately.
• Food and beverage product knowledge.
• Handle guest issues by using the LAST Principle.
• Ability to attract new guests and retains guests in a regular basis.
• Decrease operational cost by reducing waste and working smart.
• Observe and obtain information needed to enhance the overall quality of service from relevant sources.
• Assess the value and importance of products and guests needs to maintain high standards of quality.
• Promote Teamwork and motivate high performance from Team Members.
• Expected to come to work on time, ready to work.
• Expected to follow the MBH Appearance Standards.