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GBS IT Tower TSC Fall Intern

The TSC intern will be responsible for identifying and implementing process improvements in a technical call center operations environment, applying concepts from Lean and Six Sigma to evaluate existing processes and identifying opportunities to eliminate waste and streamline processes with a focus on cost savings and improved customer experience.
Candidates for the internship must be a current student pursuing an undergraduate or graduate degree in business, information technology, engineering, communications, data analytics, technical writing, or project management, with at least two years of course work completed towards a degree, or a recent graduate.
Responsibilities and Duties
  • Provide as-is and to-be process maps of existing processes
  • Update process documents to reflect changes based on opportunities discovered during the process
  • Summarize anticipated savings and benefits of implementing proposed process changes
  • Develop and execute a plan for evaluating the effectiveness of process changes
Knowledge and Skills
  • Attention to detail
  • Critical thinking skills
  • Project management
  • Excellent communication skills
  • Ability to work unsupervised
  • Microsoft Office Suite
  • Process mapping and technical writing
  • Experience with the ServiceNow IT Service Management platform
  • Data mining
  • Statistical analysis skills

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law