You are viewing a preview of this job. Log in or register to view more details about this job.

Customer Experience Intern - Fall 2021

In February 2021, Constant Contact's former parent company, Endurance Group, was acquired by Clearlake Capital and Siris Capital. As part of this acquisition, Constant Contact was spun off to operate as a stand-alone business and Endurance has been dissolved.
We couldn't be more excited to continue the focus on building simple, yet powerful tools that help small businesses achieve their goals with our new partnership

The goal of the CXO (Customer Outreach) Program is to ensure that our employees are empowered and enabled to step away from the office and into the businesses of those who use Constant Contact. This work enables us to get to know not just about our customers, but actually understand them on a more personal level - creating connections and sharing that knowledge back with our teams so we can move faster & better in the future, and create the products that they need.

What you’ll do:
  • Assistance with organization of various CXO initiatives such as:
  • Monthly customer panel (identify appropriate customers, create internal materials/hype, technology testing, etc.)
  • Customer visit prep (compile customer information, internal employee recruitment, etc.)
  • Custom template creation
  • CXO blog updates
  • CXO/Product Feedback documentation
  • Document customer feedback, insights, and requests and deliver to appropriate product teams in a variety of ways to advertise program & ensure engineers, developers and designers receive user insights
  • Work with our analytics team to identify customers for potential visits and/or outreach

Who you are:
  • Familiarity with Google office products 
  • You have exceptional attention to detail 
  • Excellent time management & organization 
  • Ability to juggle multiple projects 
  • Interest in learning new systems/technology
  • Excitement about helping our customers!
  • Available from September to December 2021

Why you’ll love us:
  • In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. We have made the decision to stay remote until June 2021.
  • We celebrate one another’s differences. Although we're proud of our culture of diversity and inclusion, we're working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.  
  • Join the experts. If you're passionate about supporting businesses of all sizes, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint, and have a true desire to “help the little guy/gals”. 
  • You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.