Customer Success Manager
Customer Success Manager
About the Role:
As a Customer Success Manager, you will drive business success by growing relationships with Ezoic’s publishers. You’ll become a trusted advisor by providing data, insights, expertise and exceptional customer support. The role requires a deep understanding of the business needs of publishers and how our products can grow their business. This role involves interacting with website owners and publishers as well as various stakeholders responsible for tactical execution. You communicate with confidence and will need empathy, persistence, focus, and passion for customer satisfaction. The position also involves educating publishers on our solutions and value propositions and supporting them as needed.
Specific Responsibilities:
- Manage and develop business relationships with Ezoic’s Publishers
- Own publisher relationships, product adoption and market expansion
- Work with Success Team Members to maintain and deploy trainings, webinars, and content to support product education for publishers
- Present new opportunities and solutions based on customer needs
- Collate customer feedback and work with team members to prioritize topic feedback and deploy communications strategies to execute on needs
- Optimize efficiency - reduce time spent on reactive work and increase time spent on new opportunities
- Work cross-functionally with sales, business intelligence and product teams to develop comprehensive action plans
- Contribute to Ezoic's ongoing development in various functions including product development, marketing, operations, support, partnerships, and more
Ideal Candidate for the role:
You’re known to be LOVED by your customers. You excel at building relationships and know-how to balance listening and educating. You’re able to work within a team environment to manage a large book of business at scale.
You're naturally curious and excited about learning and improving. You have a long-term view and look for opportunities to contribute to Ezoic's growth and development. The ideal candidate is a problem-solver, great communicator, and has a strong analytical ability to translate data into actions and results. Finally, you view challenges as exciting opportunities.
Desired Skills / Experience:
- BA/BS degree or equivalent practical experience
- Familiarity with web development (HTML, JS, CSS)
- 0-4 years of sales/technical support with customer-facing experience, including relationship management
- Ability to think strategically about complex issues, driving thoughtful recommendations and action plans
- Enthusiastic, positive, and energized
- Exceptional communication abilities, both written and verbal
- Team-first approach
Working at Ezoic:
Here @ Ezoic we have a work-hard play-hard mentality. We trust our employees to get their jobs done, and provide them with unlimited PTO, flexible working schedules, 20 hours of paid volunteer time off, and complete autonomy in their role. Pre-covid, our open concept office facilitated communication and socialization across departments, provided catered meals twice a week, beer and kombucha on tap, a working gym with a Peloton bike, and video games galore!
Our company follows Holacracy, an organizational structure where everyone has the ability to be involved in business decisions and team strategy regardless of tenure.
We want people to feel like they can be themselves, be innovative and creative, and be excited to be an integral part of a fast-paced, growing team!
Benefits include salary, monthly bonus, 401k matching plan, health insurance, and being part of an awesome company!
If you're looking for a place that focuses on data-driven execution with no bureaucracy, politics, or anything else that doesn’t make sense, Ezoic is the right place for you.
We strive to test, learn, and improve, continuously developing our technology and growing relationships with our platform users. Our office environment is relaxed, casual, and fun, but hard-working.
About Ezoic:
Ezoic, a VC-backed Google Certified Publishing Partner, is an easy-to-use, yet incredibly sophisticated machine learning platform that allows digital publishers to automatically test content, layouts, and ads to enhance user experience and increase digital revenue. The Ezoic Ad Tester solution won the Google Business Innovation Award in 2016.