Community Coordinator - VentureX CityPlace
We are looking for a qualified Community Coordinator to join our team. If you are a tech-savvy professional, experienced in social media, and promotional events, we would like to meet you! Our ideal candidate has exceptional oral and written communication skills and is able to develop an engaged community. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and coordinate all community communications.
Essential Duties And Responsibilities
- The first point of contact for the building, covering the front reception desk at all times.
- Greet our members/visitors and get any new visitors checked in through our iPad kiosk.
- Schedule any conference room bookings on our calendar and send confirmation emails and invoices to be paid before rooms can be utilized.
- Prepare conference rooms for use by monitoring the schedule, unlocking the room and ensuring all items are in working order.
- Take incoming calls on our front desk telephone.
- Prepares and distributes promotional brochures to guests/potential members.
- Have a good understanding of our conference room technology so you can help our guests utilize it.
- Answer “walk-up” member and guest questions or refer the inquirer to additional resources.
- Work on fun community initiatives designed to develop connections between members, including member introductions, event support, email, and print communications.
- Be active on the Venture X social media accounts and member portal, posting frequent announcements.
- Solve member-related issues to ensure an organized and healthy community.
- Create a collaborative environment amongst our members through events and personal introductions.
- Create marketing materials including brochures, graphics for announcements and events.
- Manage the social media accounts, including but not limited to: taking photos/videos, posting, adding stories, responding to reviews, commenting and interacting with other business platforms.
- Assists with reserving events, creating internal events specific to members, set-up and breakdown of events.
- Prepare a monthly newsletter to make sure members are aware of every upcoming event.
- Assist with move-ins and move-outs; prepare and distribute member welcome info.
- Assist with building operations and maintenance to ensure the highest level of member experience.
- Assist with tours and the sales process.
- Ensure the building is clean and well-kept.
- Daily mail and package handling/distribution for our members.
- Ensure coffee is always available and maintain café inventory updated while keeping the café areas as a whole clean and organized.
- Maintain the copier/printer by adding paper, checking ink levels and contacting outside vendor as needed.
- Activate and distribute Salto keys and mailbox keys to new members.
- Identify issues for escalation to the Operations Manager and document accordingly.
- Assist with various marketing programs.
- Assist General Manager in billing of all ancillary services on the 28th of each month (printing services, etc.)
- Assist General Manager in billing of memberships on the first of every month.
- Other duties as assigned.
Goals:
- Meet with Operations Manager and/or Owner to understand location occupancy, sales, marketing, and financial goals.
- Assist with reporting on daily, weekly, monthly, and quarterly achievements
- Assist with meeting all occupancy, sales, marketing and financial goals
Competencies:
- Problem Solver - Identify and resolve problems in a timely manner; Gather and analyze information skillfully, Develop alternative solutions.
- Analytical - Synthesize complex or diverse information; Collect and research data.
- Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments.
- Interpersonal Skills - Focus on solving conflict; Maintain confidentiality; listen to others; Keep emotions under control; Remain open to others' ideas and try new things. Maintain quality service by following organization standards.
- Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Include appropriate people in decision-making process; Make timely decisions.
- Planner/Organizer - Prioritize and plan work activities; Use time efficiently.
- Professionalism - Approach others in a tactful manner; React well under pressure; Treat others with respect and consideration regardless of their status or position.
- Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
- Adaptable – Adapt to changes in the work environment; Manage competing demands; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Dependable - Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments
- Initiative - Volunteer readily; Undertake self-development activities; Ask for and offer help when needed.
Qualifications:
- Ability to communicate clearly in English, both verbally and in written form. Spanish is a plus!
- Has an excellent work ethic + is passionate about providing excellent customer service
- Excited to work in a team environment but is independent enough to complete tasks alone
- Willingness to learn + has great communication skills
- Enthusiastic + knowledgeable about our services
- Feels passionate about the customer and their Venture X experience
- Entrepreneurial minded: ready to step in, learn, build, and help take Venture X to new heights
- Must be computer knowledgeable and proficient in various software programs.
- Social media + marketing experienced
- Excellent verbal communication skills
- Attention to detail + organizational skills
- Graphic design skills (Canva experience a plus)
- Passionate about event planning
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to interpret a variety of instructions furnished in written, oral or schedule form.
- Ability to solve practical problems.
- Previous experience as a customer sales associate/service representative.
- Previous experience in the hospitality industry.
- Pass all assessments/inventories administered during the hiring process.
Physical Demands
· Must be in good physical condition and be able to lift over 25-40 lbs.