Customer Service/Receptionist

Receptionist/Dispatcher Customer Service

• Answer calls and transfer to correct department
• Greet Walk-ins
• Receive and answer emergency and non-emergency calls
• Proactively address problems and suggest solutions, enter call in system
• Receive and dispatch orders 
• Assess situation and prioritize calls 
• Oversee the route of field technicians to direct to next call
• Coordinate schedule in the most effective manner
• Inform field techs and clients about orders
• Track and update calls data in software programs
• Provide reports to upper management

• Experience in data entry
• Must Speak English and Spanish
• Hands on experience working in stressful, emergency situations
• Outstanding organizational and time-management skills
• Critical thinker and problem-solving skills
• Team player
• Great interpersonal and communication skills