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Kanga Klimb Aerial Guide

The Cincinnati Zoo & Botanical Garden is known for many things- our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around, and a Top Workplace in Cincinnati? We’re more than coworkers… we’re family. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion & a Sense of Ownership, supporting Accountability, Mutual Trust & Respect, and embracing Progressive Thinking, we have built a dedicated team that focuses on our visitors, our community & our future.
This is what we believe and how we act. If this get you fired up, we look forward to having you join the team!
Our Kanga Klimb Aerial Guides will facilitate opportunities for fun and adventure for our visitors at our brand-new Kanga Klimb Aerial Adventure Course. We are looking for engaging and dynamic team members with a passion for outdoor recreation and activities to join our team this season! Our guides are responsible for ensuring the safety of visitors and peer staff, motivating, inspiring all to challenge themselves on the course, and to have fun while doing it!
You’ll be expected to:
  • Create genuine and memorable moments with our visitors as they work through over 50 aerial elements, ranging in degrees of difficulty
  • To bring positivity, energy, and fun to each day to create extraordinary experiences with our visitors and team
  • Ensure the safety of all visitors and peer staff while on the course and in the gear up area
  • Properly fit, train, and monitor visitors in use of all gear required while on the course (harness, helmets, etc.)
  • Set the example by following all safety pre-cautions in accordance with the ACCT and course specific standards
  • Adapt quickly to changing situations on the course (extreme weather, emergencies, safety concerns) and ensure that visitors are always safe
  • Manage participant flow to ensure a safe and enjoyable journey for the course
  • Report and log any safety concerns and issues regarding the course, equipment, or participants
  • Collaborate with team members and all Zoo Departments to ensure seamless course operation, including but not limited to other Visitor Experience team members, Security, Events, Education, etc.
  • Properly maintain all equipment in line with usage, cleaning, and storage guidelines in correspondence with the manufacturer guidelines
  • Follow all opening and closing daily safety checks of equipment as well as the course itself
  • Act in accordance with proper cash handling guidelines when processing transactions
  • Must be at least 18 years old
  • Previous ropes course and customer service experience highly preferred
  • Must be able to successfully complete all 40+ hours of training (May 17th-23rd and 25th-27th) along with the written and practical exams
  • Comfortable working outside in heat/cold, wet/humid, and dry/arid conditions
  • Must be comfortable with being in proximity with visitors of all ages to facilitate proper gear fitting as well as rescues on the course
  • Requires the ability to work in a physically strenuous environment for 8+ hours at a time where one might be sitting, standing, squatting, stooping, twisting, climbing and can lift/carry 40+ lbs
  • Must be comfortable at heights exceeding 30 feet
  • After training, employee must be able to rescue a 250 lb. person at height using a variety of rescue techniques
 You’ll have the opportunity to:
  • Become a member of a fun and energetic team with a positive culture 
  • Gain leadership skills that are applicable across all disciplines
  • Develop and expand interpersonal communication skills with visitors and peers
  • Learn to adapt and welcome change with a dynamic changing organization
  • Function as a member of a team as well as perform as an individual
  • Gain knowledge through a structured training program and obtaining valuable work experience with a world-renowned non-profit organization
Before applying, please note…
  • Starting pay is $10.50/hr
  • Employment is contingent upon passing a post-offer, pre-employment drug & nicotine screening and background check
  • Employment is considered seasonal/ non-benefited
  • If hired, all staff must attend a training session with the course builder from May 17th-May 23rd and 25th-27th
  • Employees receive free Zone 1or 2 Metro bus passes
  • Seasonal employees receive 4 complimentary zoo tickets per season
  • Employees receive free admission to the Zoo when not working