Security Assistant Shift Manager
- Responsible for fostering a fun environment
- Responsible for being a gracious host to all guests and co-workers
- Responsible for promoting a positive influence in the community and participating in company-sponsored events
- Review, adjust and administer working schedules of team members
- Supervise and manage attendance and time records of team members
- Handle customer complaints
- Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons
- Ensure that all Security team members adequately perform the duties arising from emergency situations
- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
- Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information
- Ensure prompt completion and forwarding of all required paperwork of team members
- Provide security for monetary transfers, fills, credit and escorts
- Testify in court on behalf of state gaming boards
- Interview, select and train new team members
- Review, adjust and administer working schedules of team members
- Assign and apportion work to be done among team members
- Plan work processes and determine effective techniques or processes to be used by team members in the course of business
- Supervise and manage the work processes or procedures of team members
- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback
- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance
- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination
- Address and manage complaints, grievances or concerns from team members.
- Effectively use, administer and manage rewards and recognition for front line team members
- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations
- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers
- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner
- Develop, maintain and manage training programs
- Handle customer complaints and support all customer service programs
- Understand and adhere to regulatory, department and company policies and procedures
- Make determinations regarding types of materials, supplies, or tools to be used
- Supervise and manage attendance and time records of team members
- Effectively manage departmental expenses
- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction
- Protect and preserve assets of the company
- Understand and adhere to all bargaining unit agreements
- Meet grooming and appearance requirements
- Meet attendance guidelines
- Comply with all reasonable requests made by management