Insurance Verification Specialist
At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.
Our Insurance Verification Liaison’s role is to provide excellent customer service and expedite the insurance process to get our patients the treatment they need as quickly as possible. We’re looking for someone to effectively question/investigate benefits and eligibility for multiple insurances throughout the country with a sense of urgency and ability to stay organized. The right person will be able to effectively communicate this information to concerned parents in a compassionate manner. Handling every aspect of the insurance process gives our families peace of mind during an otherwise challenging time.
This position has the possibility of being a remote position but training will be at our headquarters in Tempe, AZ.
Responsibilities include:
- Accurately verify benefits and eligibility to ensure our families can make an informed decision in regard to their cost associated with treatment
- Research, review and effectively document benefits and eligibility within our system
- Coordination of information between referring physicians, insurance companies and our own treatment clinics
- Communicate verification information to teams within the insurance department
- Provide outstanding customer service to all of our patients
- Verbally review authorization process and financial responsibilities with our patients’ families
Requirements:
- 1 – 2 years customer service or related experience
- 1 – 2 years’ experience with computer software
- Exceptional communication and human relations skills in working with people from different backgrounds
- Professional image in appearance, words and actions
- Detail-oriented
- Investigative, curious and problem solving mindset
- Strong organizational skills
- Ability to multi-task
We offer an excellent benefits package:
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- 3.5 Weeks Paid Time Off
- Life Insurance
- Short/Long Term Disability Insurance