Housing Ambassadors serve in a front line customer focused role for the Office of Housing and Residence Life. Ambassadors are responsible to deliver high quality customer service and will perform the following tasks: giving the housing portion of the admissions tour and tours for special events/requests; working the HRL front desk, answering phones and emails, helping to monitor the HRL social media accounts; addressing questions specific to a student’s housing account, assignment, or general housing information. Housing Ambassadors are required to be courteous and professional at all times.
Duties and Responsibilities:
- Facilitate housing portion of campus daily tours
- Manage phone calls and in-person visitors in a professional and helpful manner
- Provide friendly and courteous customer service to all guests and clients
- Ensure delivered mail is disbursed out to the recipient as appropriate
- Maintain detailed knowledge of the services provided by Housing and Residence Life
- Represent HRL in a positive and professional way in all interactions
- Answer questions as trained and find an answer if one is unknown
- Respond to email and social media inquiries in a timely manner
- Maintain Division of Student Affairs Standards and HRL set quality objectives
- Attend all-team meetings and individual training sessions
- Follow appropriate policies regarding information privacy, interaction tracking, and engaging supervisor when escalated or complex interactions or questions arise
- Other duties as assigned
Knowledge, Skills, & Abilities:
- Ability to take tours through the halls on both sides of campus
- Social media experience is a plus
- Previous customer service work preferred
- Good time management skills
- Possess strong critical-thinking skills
- Microsoft Office knowledge
- Must be in good academic and judicial standing
- Minimum of a 2.5 cumulative GPA (or be a first-semester student)
- Must be able to work during the hours of 9 AM and 5 PM, Monday – Friday, with some weekend or evening hours as business needs determine
- Reliable personal transportation
Communicator – Students will improve upon their communication skills through the relationship building with residents, guests, prospective students, incoming students, and their co-workers. Students will be more prepared to successfully navigate a workplace environment and deliver a high level of customer service.
Problem Solver – Students will work with their supervisor and peers to critically think and solve a variety of issues that may arise. Students will be more prepared to evaluate and effectively resolve issues in the workplace.
Community Contributor – Students will engage with a variety of different identities including, but not limited to: race, nationality, religion, gender, sexual orientation, or age. Students will be more prepared to successfully navigate a diverse environment and workplace.
Must work approximately 15 – 25 hours per week, but will not be scheduled for more than 25 hours per week on a regular basis. Preference will be given to students available to extend their employment to work through the summer.