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Job Summary:
Housing Ambassadors serve in a front line customer focused role for the Office of Housing and Residence Life. Ambassadors are responsible to deliver high quality customer service and will perform the following tasks: giving the housing portion of the admissions tour and tours for special events/requests; working the HRL front desk, answering phones and emails, helping to monitor the HRL social media accounts; addressing questions specific to a student’s housing account, assignment, or general housing information. Housing Ambassadors are required to be courteous and professional at all times.

Duties and Responsibilities:
  • Facilitate housing portion of campus daily tours
  • Manage phone calls and in-person visitors in a professional and helpful manner
  • Provide friendly and courteous customer service to all guests and clients
  • Ensure delivered mail is disbursed out to the recipient as appropriate
  • Maintain detailed knowledge of the services provided by Housing and Residence Life
  • Represent HRL in a positive and professional way in all interactions
  • Answer questions as trained and find an answer if one is unknown
  • Respond to email and social media inquiries in a timely manner
  • Maintain Division of Student Affairs Standards and HRL set quality objectives
  • Attend all-team meetings and individual training sessions
  • Follow appropriate policies regarding information privacy, interaction tracking, and engaging supervisor when escalated or complex interactions or questions arise
  • Other duties as assigned

Knowledge, Skills, & Abilities:
  • Ability to take tours through the halls on both sides of campus
  • Social media experience is a plus
  • Previous customer service work preferred
  • Good time management skills
  • Possess strong critical-thinking skills

  • Microsoft Office knowledge
  • Must be in good academic and judicial standing
  • Minimum of a 2.5 cumulative GPA (or be a first-semester student)
  • Must be able to work during the hours of 9 AM and 5 PM, Monday – Friday, with some weekend or evening hours as business needs determine
  • Reliable personal transportation

Learning Outcomes:
Communicator – Students will improve upon their communication skills through the relationship building with residents, guests, prospective students, incoming students, and their co-workers. Students will be more prepared to successfully navigate a workplace environment and deliver a high level of customer service.

Problem Solver – Students will work with their supervisor and peers to critically think and solve a variety of issues that may arise. Students will be more prepared to evaluate and effectively resolve issues in the workplace.

Community Contributor – Students will engage with a variety of different identities including, but not limited to: race, nationality, religion, gender, sexual orientation, or age. Students will be more prepared to successfully navigate a diverse environment and workplace.

Time Commitment:
Must work approximately 15 – 25 hours per week, but will not be scheduled for more than 25 hours per week on a regular basis. Preference will be given to students available to extend their employment to work through the summer.