About the Position

Libraries Without Borders (LWB US) is looking for hardworking, resourceful, enthusiastic, and self-motivated individuals to join our team as Research and Design Interns. If you’re interested in using user research, data, and human-centered design to promote digital equity and community empowerment, we welcome you to apply. 

Research and Design interns will support the Director of Education/Deputy Director and other relevant staff with research and analysis, performance and program evaluation, impact assessment, and tool creation. In this capacity, they will play a critical role in strengthening and improving LWB US’s existing programs, as well as support the development of new projects that advance the organization’s mission. 

A willingness to learn and ingenuity are far more important than prior experience in the field. Our ideal candidate would work full time or commit to 40 hours/week for 15 weeks to ensure you gain a practical understanding of the organization and develop the skills needed to carry out this work beyond your internship. 

We encourage liberal arts and candidates from non-technical backgrounds to apply if you have a willingness to learn about user experience, service design, and tech-for-good principles.

Preferred Qualifications

Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

Prior experience with User Experience, Human-Computer Interaction, applied research setting, and/or research and development

Familiarity with usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarks

Key Responsibilities

• Design and conduct user research and communicate findings internally to improve programs and streamline processes 
• Draft, edit, synthesize, fact check, and curate content for the Wash and Learn Community (WALI) toolkit, which will serve as a guide for those interested in replicating the WALI model pioneered by Libraries Without Borders 
• Assist with the information architecture used to organize the content of the toolkit as well as inform the selection of a digital platform to house the toolkit upon publication
• Promote tools and training materials to external audiences through written reports, webinars, virtual conferences, working groups, and other communities of practice

To apply, send a resume and brief cover letter to kat@librarieswithoutborders.us and elui@librarieswithoutborders.us

Applications submitted via Handshake will NOT be considered.