Information Technology Specialist
Summary:
Works in a team environment for technical support and service functions. Responsible for installation of computer equipment, software, and client network software; troubleshooting and repair of computer hardware, support for and of telecommunications equipment, and support for network management. Maintains a high standard of customer service philosophy and responsiveness to meet the technology needs of Allegan County.
Starting Wage Range: $18.37 - $23.00 per hour based on experience, full-time, excellent benefits.
Responsibilities and Duties
- Install and maintain personal computer related hardware on the County's information management system.
- Organizes and prioritizes requests for service. Responds to trouble calls regarding the computer system and repairs or works with a vendor to resolve hardware problems.
- Visit departments throughout the County to trouble-shoot, repair, and maintain computing related equipment problems.
- Provides technical and training support to department personnel for all computer related equipment. Creates documentation to educate users.
- Researches and evaluates new software and hardware technologies that could enhance the computer system.
- Specifies and recommends the purchase of new software, hardware, and other related items.
- Manage, maintain, and deploy phones for all county users.
- Manage/process work orders on a daily basis. Accurately keeping track of time and tasks completed on work requests and projects.
Required Education and Experience
- Associate's Degree in computer sciences or related fields
- Two (2) years of technical computing experience
- One (1) year of experience of working with medium to large networks in multiple buildings connected via fiber
- CompTIA Network+ certification or equivalent networking focused training
Deadline: Until Filled