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QRC Student Associate – QQMP Head Mentor (Queer & Questioning Mentor Program)

Job Description:

Student associates at the Queer Resource Center (QRC) fill a variety of responsibilities ranging from clerical assistance to program development. Additionally, Student Associates provide information and support to all LGBTQIA+ (lesbian, gay, bisexual, transgender, queer or questioning, intersex, asexual or agender) students, faculty, and staff who utilize the QRC. Each Student Associate completes projects that highlight their strengths and hone any skills of interest related to academic, personal, and professional development. All Student Associates work and network with students, faculty, staff, and community leaders through programs, campus activities, and daily tasks. Lastly, Student Associates are expected to conduct themselves in a professional manner and uphold the dignity and values of the QRC, as well as respect each staff member of the QRC team. Both work study and non-work study applicants are encouraged to apply.
As a QQMP Head Mentor, you are expected to understand and focus and enact the primary goal of QQMP. The primary goal of QQMP is to provide mentorship and support for the personal growth and identity development of our mentees, who hold various LGBTQIA identities and those who are questioning. QQMP endeavors to help mentees develop a positive identity by connecting them with mentors who are part of a larger community. Head Mentors are responsible for developing community and agency among mentors who are the driving force of the program. The Head Mentor is also QRC staff member and if needed will perform duties of a student associate.
QQMP Head Mentor Responsibilities:
  • Preserve the confidentiality of all mentees.
  • Communicate regularly with the Assistant Dean of Students & QRC Director, Sharon Chia Claros and Assistant Director, Pharalyn.
  • Coordinate recruitment and selection of QQMP Mentors.
  • Coordinate outreach and advertisement to incoming students at all seven colleges in order to make the program available and accessible to potential mentees.
  • Coordinate Fall and Spring Mentor trainings.
  • Lead a group of mentors who are interested in programming roles. 
  • Assign mentees promptly to mentors based on both mentor and mentee applications.
  • Facilitate regular meetings with mentors to check in and address issues within the program. The main purpose of these meetings is to support mentors in doing programming for the mentees.
  • Facilitate check ins with mentors and mentees through email, text or other forms of communication.
  • Reach out to the 7Cs, mentor groups, and other clubs and organizations for broader community building and collaborations/partnerships.
  • Maintain a safe space at all events including but not limited to trainings, meetings, and retreats.
  • Plan a retreat for mentors and mentees each semester.
  • Meet weekly with the QRC Director to maintain regular contact for institutional support and to build accountability in the program throughout the school year.
  • Attend Head Mentor training prior to the start of the academic year (the week before Fall Semester starts)
  • Utilize qualitative and quantitative assessment methods to gain insight on the experiences of QQMP mentor and mentee participants
  • Occupy a staff position at the Queer Resource Center; work two shifts per week (two hours each), attend weekly staff meetings (TBD, one hour long), and help to coordinate and staff QRC events.
Reports to: QRC Director and Assistant Director
QRC Student Staff Job Duties and Responsibilities:
*Note: All student associates at the QRC must be in good academic and judicial standing throughout their employment at the QRC.
·        Work a minimum of 5-hours weekly and 10-hours max. Hours subject to change from semester to semester due to changes in available funds.
·        Attend mandatory QRC staff retreats at the beginning of each semester
·        Attend mandatory weekly QRC staff meetings (TBD based on QRC staff schedules each semester)
·        Plan and implement a variety of QRC programs and events throughout the academic year by serving on one of the following three Project Teams:
o   Queering Education
o   Social, Political, and Community Advocacy
o   Student Support and Engagement
·        Serve on one QRC program committee in the spring semester (e.g., Gaypril or Lavender Graduation)
·        Facilitate Ally Trainings to Claremont College students (and possibly faculty and staff as needed)
·        Provide programming support to other QRC staff, such as logistical and set-up/clean-up help, attending QRC events and programs, advertising/publicizing, etc.
·        Post flyers on home campus and other locations across The Claremont Colleges as needed
·        Ensure cleanliness of the physical space and help to maintain a safe and welcoming atmosphere for visitors and Claremont College members
·        Complete administrative tasks (e.g., answering phones, cataloguing books and DVD’s, archive printed material, filing paperwork, etc.)
·        Maintain the Clothing Closet and keep track of the utilization
·        Meet with the QRC Director and Assistant Director for weekly check-ins
·        Maintain QRC Community Guidelines at all times
·        Other duties as needed

Queer Resource Center Community Guidelines
We are all teachers and we are all learners
  • Be open to new ideas
  • Know when to step in (e.g., speak your truth) and when to allow others to speak
  • Educate yourself and others to your own capacity
  • Recognize the validity of what people say and believe them
Generosity, forgiveness, and care toward self and others
  • Look out for and take care of each other
  • Embrace mistakes as learning opportunities and make an effort to correct them
  • Practice calling-in instead of calling-out. Check your ego and understand others’ point of view
  • Acknowledge your needs and others’ needs
  • Be aware that others are going through stuff—be kind to them
  • Consider your own needs and limits—practice self-care
Speaking with care and listening with compassion
  • Acknowledge what you don’t know and ask for help
  • Think before you speak: is it kind, is it thoughtful, is it necessary?
  • Ask what the person needs when you are trying to help them—caregiving instead of caretaking
  • Acknowledge that folks use different language—there is no “right” way to speak
Using social justice as a framework and queerness as a lens
  • Center queer and trans experiences, particularly how racial/ethnic and non-binary communities (e.g., queer and trans people of color) have different lived experiences based on multiple intersections of identity
  • Advocate while using your lived experiences
Working in intersectional, intentional, and flexible ways
  • Recognize that folks’ experiences with queer and trans identities are inherently different based on other identities they hold
  • Acknowledge that we bring many identities into the QRC and we experience the space in multiple ways—be an advocate and teacher without overshadowing others’ experiences
  • Recognize your privileges and include folks that don’t share the same privileges; Strive not only to learn from others in the space, but actively utilize available resources to educate yourself
  • When tensions arise, be intentional, open-minded, and thoughtful
  • Be cognizant of your ego—accept critique and be willing to engage in self-critique
A brave space to engage with discomfort that allows for growth
  • Critically examine your own privilege and hold yourself accountable to doing the work
  • Be open to discussion with respect to lived experiences

Expected Knowledge, Skills, and Abilities:
  • Prior leadership experience including mentoring, event/program planning, club leadership, etc. 
  • Demonstrates a history of volunteer, activist, and/or organizational involvement
  • Willingness to learn and take an active role in social justice communities at The Claremont Colleges
  • Ability to work in a collaborative manner with Claremont College students, faculty, and staff
  • Ability to work one-on-one and in small groups discussing sensitive topics related to diversity, equity & inclusion
  • Understand and apply foundations of intersectionality, queer, and feminist theories into applied practice (e.g., events, programs, etc.)
  • Communication skills, both written and spoken
  • Basic computer skills (e.g., typing, sending e-mails, Microsoft Office suite, etc.)
  • Reliable and punctual to scheduled shifts
  • Self-directed and comfortable working independently
  • Acts with humility and dignity in and out of the QRC
Required Hours:
5-hours per week; 10-hours max (with approval from QRC Director). QQMP Head Mentors are expected to work a minimum of 5-hours per week conducting administrative duties and check-ins to ensure the success of QQMP. During the beginning of the academic year, Head Mentors are required to attend a week long training with other mentors, RAs & Sponsors - this training occurs a week before students arrive on campus. There will also be QRC specific team training developments which occur the weekend before the start of the fall and spring semesters. Additionally, together with other QRC staff, QQMP Head Mentors will be planning events and programs for the QRC and attend weekly 1-hour staff meetings. Most hours worked are Monday through Friday between 9am – 5pm with some nights and weekends. During Gaypril (i.e., April), high volume programming will occur requiring Head Mentors to be present at planned events and programs where needed; accordingly, Head Mentors can work beyond 5-hours per week and will be paid for events and programs they host.
Pay Rate: $14.00 per hour
Application Deadline: Friday, February 26, 2021, by 5pm PST.
For any questions, please contact Sharon Chia Claros, Assistant Dean & Director of the QRC ( or Pharalyn, Assistant Director of the QRC (
*Your Resume should include the following:
  • Education: Schools, Colleges, and Universities Attended
  • Please include the name of the institutions, locations, dates attended, and your major(s) at the institution. Please begin with your most recent institution.
  • Volunteer, Leadership, and Employment History
  • Current/prior experiences in employment, volunteer positions, and leadership experience in campus and community organizations/activities that may be relevant to this position, and how those experiences would impact your work at the QRC. List these experiences beginning with your most recent position, and include any relevant high school experiences as well.
  • Employer's Name
  • Title of the Position
  • Start and End Date of the Position
  • Hours Worked a Week at the Position
  • Duties
  • 2 References (please include name, position title, and telephone number) - This could be a supervisor, professor, coach, mentor, or anyone else that knows you well, who is more than a close friend or family member, and can comment on your skills and abilities.

*Your Cover Letter should include the following:
  • Interest in Working at the Queer Resource Center
  • What do you hope to bring to the QRC, and what do you hope to gain as a QRC student staff member?
  • As a potential QQMP Head Mentor, please also include:
  1. Why do you want to be a QQAMP Head Mentor? What drives you to see out this role and what do you hope to accomplish?
  2. What does mentorship mean to you? What prior mentoring experiences have you had?

POM and The QRC of the Claremont Colleges is an equal opportunity employer. We are committed to achieving excellence through cultural diversity. The college actively encourages applications and/or nominations of women, persons of color, LGBTQIA+ people, veterans and persons with disabilities.