Senior Business Systems Manager, Oracle ERP
Sr. Business Systems Analyst, CRM and Sales Systems
Job Description:
Reporting to the Sr. Manager of Business Systems, the Business Systems Analyst for CRM and Sales Systems manages Salesforce and related business systems and processes. The role requires a good understanding of lead-to-order business processes combined with a solid technical background that includes administration of Salesforce, expert-knowledge of Salesforce configurations, software development experience on Salesforce and SQL fluency. Driving process and system improvements, a continuous focus on data integrity, the implementation of enhancements and projects, and the support of existing Sales Systems and processes are key responsibilities of this role. Strong problem-solving skills and the ability to consistently deliver projects and objectives are instrumental to succeed.
Responsibilities and duties:
· System Administrator, Developer and Architect for Salesforce
· Drive Salesforce enhancement projects
· Resolve daily Salesforce issues
· Maintain data integrity in Salesforce programmatically and via Data Loader
· Identify and drive Advanced Pricing and Salesforce optimizations and enhancements
· Manage and support all integrations in and out of Salesforce
· Develop and code enhancements on Salesforce
· Maintain documentation of Salesforce, Integrations and Advanced Pricing configurations and setups
Requirements:
· 7+ years techno-functional experience designing, enhancing and supporting solutions on Salesforce and associated systems
· 3+ years Salesforce Administration experience
· A good understanding of Sales business processes
· Experience developing and customizing Salesforce using Salesforce Visual Force, Apex, Lightning and SOQL
· Proficient in SQL
· Experience with Reporting and BI tools
· Oracle DB and ERP experience is a plus
· Project Management experience
· A proven ability and history of working effectively with offshore employees and consultants
· Background in data analysis and management
· Excellent verbal and written communication skills
· Experience in Semiconductor Sales Operations is preferable
Education:
· Bachelor’s degree in STEM (Science, Technology, Engineering, Math) major or equivalent experience required
· Salesforce certification is a plus